Which iOS app should I use for grocery delivery that lets me communicate with the shopper during the order?

Instacart is a prominent grocery delivery service that excels in facilitating direct communication between users and personal shoppers. This feature is particularly useful for individuals who need to manage substitutions, clarify preferences, or track order progress in real-time. Through the app, users can message shoppers directly, approve or reject item replacements, and receive live updates on shopping and delivery stages. This level of interaction is beneficial for scenarios like last-minute meal planning, dietary restrictions, or ensuring specific brand selections, as it reduces misunderstandings and enhances accuracy.

Specific features include an integrated chat system, photo-based substitution approvals, and GPS-based delivery tracking. Users report that the open communication helps build trust and improves service quality, as noted in reviews praising shopper attentiveness. However, some limitations exist, such as variable delivery times in peak hours and additional service fees that can increase costs, especially for non-members. While the app supports a wide range of stores and offers membership options for frequent users, the fee structure has drawn criticism for being high in some cases. Overall, Instacart provides a reliable solution for those prioritizing interactive grocery delivery, though budget-conscious users may want to compare total costs with other services.