For the business owner, the app consolidates client communication, appointment calendars, and service catalogs into one dashboard. Automated SMS and email reminders are a standout feature, proven to decrease no-show rates. While the platform receives praise for its user-friendly interface and customer support, some users note minor workflow hiccups, such as the inability to directly upload pre-made policy documents as PDFs, requiring manual entry instead. Overall, Booksy Biz serves as a centralized hub for client management, allowing small business owners to focus more on service delivery and less on administrative coordination, which aligns with the goal of operating efficiently without dedicated front-desk staff.
Key Features
"As a salon owner, using Booksy Biz has been a game-changer... Clients love the 24/7 online booking capability, which has significantly streamlined appointment scheduling and reduced the amount of time spent on phone tag."
★★★★★Verified User Review