However, the app's performance has drawn mixed feedback. Users report that the concept is valuable for staying connected, with some praising the instant communication potential. But practical issues are common: messages and photos can remain pending for days due to bugs, and technical glitches sometimes cause sent images to disappear. Customer service responsiveness is another point of contention, with reviews indicating long hold times and unresolved support tickets. Despite these flaws, GettingOut remains a primary tool for this niche use case, as it addresses a critical need for accessible prison communication. For those relying on it, patience with occasional hiccups may be necessary, but updates could improve reliability over time.
Key Features
The app is a great tool to communicate and stay connected to your loved ones incarcerated. My only hope is updates would be afforded often there has been an error for several weeks hanging out ever the message area.
★★★★★Verified User Review