A key strength is its official integration with numerous government platforms. Users report the verification process, while necessarily thorough, is straightforward for accessing VA healthcare records or tax information. The app supports biometric login methods like Face ID or Touch ID for convenient access to the authenticator itself. However, its utility is quite niche; it is not a general-purpose authenticator for all online accounts like Google or Microsoft Authenticator might be. Some users have noted that customer support pathways can be unclear if verification hiccups occur outside of standard business hours. Nevertheless, for its intended purpose—securing gateways to public sector services—it performs reliably and is built to meet specific governmental security standards.
Key Features
"I use ID.me to get into my VA account and it is quite simple and safe! It's the required method, but it works without hassle every time."
★★★★★Verified User Review