User feedback highlights the app's consistency, with many noting that orders are typically ready as promised and food quality remains steady. The Panda Rewards program is a key draw, awarding points per dollar spent that can be redeemed for free items, which encourages regular use. However, there are some limitations: the app is restricted to Panda Express locations, so availability varies by region, and occasional technical issues like payment processing errors or app crashes have been reported. Reviews indicate that when problems arise, customer support is generally responsive and effective at resolving them, as seen in cases where order glitches were quickly addressed. Despite minor imperfections, such as a menu that doesn't frequently introduce new items, the app provides a dependable solution for fast Chinese-American food with added value from rewards, making it a solid choice for iOS users prioritizing convenience and repeat benefits.
Key Features
I had to contact customer support for an order issue concerning an app crash. My CSR was incredibly professional, friendly, and helpful. My issue was resolved in a timely manner. Thank you!
★★★★★Verified User Review