However, the experience is inherently tied to being a Kaiser Permanente member. A noted limitation, as mentioned in user feedback, involves the processing of new prescriptions. While refills are simple, some users report that a newly ordered prescription from a doctor does not automatically queue for the pharmacy; an additional manual request step is sometimes required through the app. This can create a minor hiccup in what is otherwise a streamlined workflow. For handling virtual visits, reviewing past visit summaries, and accessing digital health guides, the app serves as a practical hub. It effectively reduces phone calls and in-person visits for administrative tasks, making it a solid choice for integrated care management within its network.
Key Features
The continual improvement in the process is getting better as time goes on... The one suggestion I will make is that when my doctor orders a new Rx; it should be automatically processed; rather than having to go to the pharmacy to order.
★★★★★Verified User Review