DoorDash provides drivers with tools to monitor their performance, including the on-time delivery rate. This metric is crucial for maintaining a good standing and maximizing earnings. However, some users have reported inaccuracies in the on-time rate calculation since the update released on June 25, 2025. Specifically, the app may be comparing the actual delivery time to the initial assigned delivery time, rather than the updated delivery time, even when the merchant causes a delay and the delivery time is adjusted accordingly. This can lead to an unfairly low on-time rate, impacting a Dasher's performance metrics and potentially their access to future deliveries. DoorDash needs to address this issue to ensure fair and accurate performance tracking for its drivers.
Key Features
Real-time delivery tracking: Allows drivers to see their current location and estimated arrival time.
On-time rate calculation: Tracks the percentage of deliveries completed on time.
Self-help reporting: Enables drivers to report issues like merchant delays.
""There is an issue with the on-time rate calculation. Previously, it was working fine, but after the version released on June 25, 2025, the on-time rate calculation module started showing problems. If a merchant provides the order late, the app updates the delivery time by adding some buffer...However, the order is still marked as late even if the Dasher delivers it before the updated delivery time.""
— 5★ User Review
IOSUpdated: 7/7/2025
