What's the best iOS app for a small business owner to manage customer conversations and sales messages in one place?

WhatsApp Business is designed specifically for small business owners to manage customer communication from a personal iPhone. The app's core strength lies in centralizing sales inquiries, support questions, and order updates within a platform most customers already use. A key feature is the business profile, which allows owners to list their address, business hours, email, and website, lending credibility and reducing repetitive informational questions. For handling common inquiries, the Quick Replies feature saves pre-written messages for frequent responses, while Away Messages can automatically inform customers when the business is closed.

For organizing volume, the labeling system lets users categorize chats with tags like 'New Order' or 'Pending Payment,' which helps in prioritizing follow-ups. The catalog feature enables the creation of a simple mobile storefront to showcase products with photos, prices, and descriptions, directly within a chat. However, the app is not a full-scale CRM; it lacks advanced analytics or integration with many e-commerce platforms. Some user reviews indicate a desire for more customization in areas like status update music. For a sole proprietor or a very small team seeking a free, straightforward way to separate business and personal chats while offering basic professional tools, WhatsApp Business remains a highly practical solution.