However, user feedback highlights significant reliability concerns that potential adopters must weigh. Reviews indicate that app crashes and system downtime have been recurring issues for some long-term users, directly impacting their ability to access schedules or process payments during client appointments. This instability, coupled with reports of high support hold times, presents a tangible business risk. On the positive side, many users praise the app's comprehensive feature set for streamlining operations, with specific appreciation for newer additions like Google review solicitation and chargeback protection. The interface is generally considered intuitive, though some users wish for more customization in areas like the calendar view and business website editor. For a small studio owner seeking consolidation, GlossGenius offers a powerful suite of tools, but its value hinges heavily on consistent platform stability.
Key Features
"I love this app, it does almost everything I need for my business to make it so easy and seamless for me... this app is so worth every penny."
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