User reviews frequently highlight the reliability of the delivery service and the savings from app-exclusive discounts. The in-store integration is also noted as a strength; staff can assist with the app's functions, helping users locate digital deals during their visit. However, some users have reported occasional glitches where applied discounts don't reflect correctly at the final payment screen, requiring a quick restart of the app. While the interface is straightforward, it is primarily utility-focused and may not feel as polished as some general retail apps. For its core purpose—ensuring pets never run out of food and that owners consistently access the best available promotions—the PetSmart app delivers a practical, no-frills solution.
Key Features
"always the best place to get pet needs and food if you have the app you always get good discounts and coupons"
★★★★★Verified User Review