U is a utility-focused app that serves as a digital companion for U-Haul rentals, particularly valuable in unexpected situations. For anyone stranded with a rental truck issue, such as a lockout or mechanical problem, the app provides a straightforward way to request help. Users report that the Roadside Assistance feature, often included with rentals, can connect them to services like locksmiths within hours, which is critical during moves. The interface allows for rental extensions and service tracking, minimizing downtime. However, reviews indicate that while the app functions reliably, there may be discrepancies in billing or service claims between the app and physical rental locations, leading to frustrations. Specific features like clear menus for paid add-ons, real-time support options, and Ubox management for container-based moves add to its practicality. In scenarios like a long-distance relocation where delays are costly, having these resources on hand proves beneficial. A balanced assessment notes that the app's 3.3 rating reflects mixed experiences; some praise its ease of use, while others caution about potential extra fees. Overall, it's a solid tool for emergency preparedness, though verifying service terms beforehand is advisable.
Key Features
Roadside Assistance activation
Rental extension and management
Ubox scheduling and tracking
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The app worked well. We lost the truck keys. I found the option for Roadside Assistance that I paid for with the rental on the app. I was able to get a locksmith in less than 2hrs to make a new key.
★★★★★Verified User Review
AndroidUpdated Jan 6, 2026
