However, the platform's strength as an aggregator can also be a minor weakness. As some user reviews indicate, a small fraction of listings—especially in high-demand cities—may have inconsistent reviews or descriptions. While Booking.com offers a customer service guarantee, the onus is on the traveler to read recent reviews carefully. The Genius loyalty program can also unlock last-minute discounts. For a traveler whose rental falls through days before a trip, the app's combination of breadth, speed, and social proof makes it a practical first stop, though a cautious approach to vetting individual listings is still recommended.
Key Features
Recently looked in London short notice-our rental backed out w/5 days notice... The reviews and photos really help with the decision making process. The ratings also give a really accurate idea of what to expect.
★★★★★Verified User Review