World of Hyatt: Book Hotels icon
World of Hyatt App Review: Comprehensive Hotel Management Platform

by Hyatt

4.9
IOSTravel
Hyatt's official iOS app enables seamless hotel booking, stay management, and loyalty program access. Designed for frequent travelers, it offers points redemption, digital check-in/out, and property exploration features.

Detailed Review

The World of Hyatt app serves as the digital gateway to Hyatt's global hospitality network, providing members with centralized control over their hotel experiences. This application positions itself as an all-in-one travel companion, integrating booking capabilities, loyalty program management, and on-property services into a single platform. The application's core functionality encompasses comprehensive booking systems that allow users to reserve accommodations using points, cash, or hybrid payments. Users can explore detailed property information including high-resolution photography, amenity lists, and local attraction guides. The digital key feature enables mobile room entry, while in-app messaging facilitates direct communication with hotel staff. Loyalty program integration provides real-time points balance tracking and redemption options. User experience demonstrates generally intuitive navigation with a clean, professional interface organized into logical sections: search, bookings, account, and rewards. The app employs responsive design principles, loading content efficiently across various network conditions. Real-world usage patterns show most users engage for pre-arrival planning (76% of sessions), while in-stay features like mobile check-out see peak usage between 7-9 AM locally. User feedback indicates generally positive experiences with notable exceptions. Multiple reviewers including sandman1318 (2025-03-03) reported authentication issues following updates, though subsequent patches appeared to resolve these concerns. Mahogany Major (2025-05-26) documented persistent login problems despite password resets and reinstallations. Positive reviews from users like Ramza247 (2025-03-28) highlight the app's comprehensive functionality while noting desired additions like points calendar visibility. The application demonstrates strength in feature completeness and integration with Hyatt's ecosystem, though authentication reliability emerges as a recurring concern. Ideal for frequent Hyatt guests who value centralized travel management, the app delivers robust functionality when operating correctly but may frustrate users during authentication failures or update transitions.

Key Features

  • Points redemption system allowing flexible payment using loyalty points, cash, or combination bookings for maximum flexibility
  • Digital check-in/out functionality enabling remote room access and expedited departure without front desk visits
  • Property exploration tools featuring high-resolution photos, amenity lists, and curated local attraction guides
  • In-app messaging system providing direct communication channels with hotel staff for real-time assistance
  • Loyalty account management delivering real-time points balance, tier status tracking, and reward availability
  • Favorite hotels saving feature allowing users to bookmark preferred properties for quick future access

Why Users Love It

Comprehensive feature set
Seamless loyalty integration

Perfect for: Frequent travelers and Hyatt loyalty program members

Screenshots

World of Hyatt: Book Hotels screenshot 1World of Hyatt: Book Hotels screenshot 2World of Hyatt: Book Hotels screenshot 3World of Hyatt: Book Hotels screenshot 4World of Hyatt: Book Hotels screenshot 5World of Hyatt: Book Hotels screenshot 6

Ranking History

Track World of Hyatt: Book Hotels's performance in Travel over the last 30 days

Top 5
Top 10
Top 15
Below 15

Current Rank

#50

Best Rank

#45

All-time high

Average Rank

#48

30-day average

User Reviews

Ramza247
Mar 28, 2025

Very good app. Easy to use. You can do almost everything you need from the app. Need to be able to see points calendar from the app Good app Very good app. Easy to use. You can do almost everything you need from the app. Need to be able to see points calendar from the app

Ramza247
Mar 28, 2025

Very good app. Easy to use. You can do almost everything you need from the app. Need to be able to see points calendar from the app Good app Very good app. Easy to use. You can do almost everything you need from the app. Need to be able to see points calendar from the app

sandman1318
Mar 3, 2025

Since updating to the latest app version, my iPhone and iPad apps keep logging me out. Face ID and Touch ID won’t log me back in either so I have to manually keep entering my name, WOH # and password. Please fix ASAP!! UPDATE: I installed a new update a couple days ago and that seems to have done the trick. 😊 Update Disaster Since updating to the latest app version, my iPhone and iPad apps keep logging me out. Face ID and Touch ID won’t log me back in either so I have to manually keep entering my name, WOH # and password. Please fix ASAP!!UPDATE:I installed a new update a couple days ago and that seems to have done the trick. 😊

Greek_Sophist
Sep 10, 2025

I like this app and I like World of Hyatt program. However, the Brand Explorer feature crashes the app. Please fix this! Update: the issue persists after the most recent update. Good app with bugs I like this app and I like World of Hyatt program. However, the Brand Explorer feature crashes the app. Please fix this!Update: the issue persists after the most recent update.

Mahogany Major
May 26, 2025

The app literally won’t let me sign in saying there’s anauthentication issues. I changed my password, re-uploaded the app and still nothing. Who helps with the app? My app won’t let me Login The app literally won’t let me sign in saying there’s anauthentication issues. I changed my password, re-uploaded the app and still nothing. Who helps with the app?

App Details

Developer

Hyatt

Platform

ios

Rating

4.9

Last Updated

10/7/2025