United Airlines icon
United Airlines Mobile App: Comprehensive Travel Management Tool

by United Airlines

4.8
IOSTravel
United Airlines' iOS app provides end-to-end travel management, from flight booking to baggage tracking. The application serves frequent flyers and occasional travelers seeking streamlined airport experiences and real-time flight management capabilities.

Detailed Review

The United Airlines mobile application represents a comprehensive digital travel companion that handles the entire journey lifecycle from initial planning through post-flight baggage retrieval. Positioned as a market leader among airline apps, it maintains a 4.78/5 App Store rating, indicating strong user satisfaction relative to competing airline applications. The app's core functionality encompasses flight search and booking, mobile check-in with digital boarding passes, seat selection and changes, baggage management including tracking and payment, and the Travel-Ready Center for documentation verification. Particularly noteworthy is the specialized service animal registration system, which allows travelers to pre-register assistance animals and maintain their documentation within the app—a feature that received specific praise in user reviews for reducing travel stress for passengers with service animals. User experience demonstrates thoughtful design with clear information architecture and logical workflow progression. The interface provides transparent flight information, standby status updates, and real-time notifications. The bag drop shortcut feature streamlines airport procedures by allowing passengers to complete baggage tagging before arrival. Real-world usage patterns show particularly strong adoption among business travelers, families with children, and passengers requiring special assistance, with the app serving as a digital concierge throughout the travel journey. User feedback trends consistently highlight the app's reliability and comprehensive feature set. Reviewers specifically praise the intuitive interface design (Jury's out, September 4, 2025), service animal accommodation features (Jordoleib, September 3, 2025), and family travel support (pau 4 u, September 1, 2025). The September 2025 reviews indicate particular appreciation for ground staff coordination with app functionality, as mentioned by tfrgcuvtcrhcgfgg regarding baggage assistance. The application demonstrates notable strengths in its complete travel ecosystem integration and accessibility features, though some users report occasional glitches during high-traffic periods. The app excels most for United's frequent flyers, passengers with special needs, and those valuing integrated travel management. While the baggage tracking functionality proves reliable, some users note room for improvement in international flight update comprehensiveness. The app represents one of the most fully-featured airline applications available, particularly valuable for travelers seeking to minimize airport processing time.

Key Features

  • Digital boarding passes and mobile check-in eliminate paper tickets and reduce airport queue times
  • Service animal registration system stores documentation and preferences for streamlined travel
  • Real-time baggage tracking provides location updates from check-in to final destination
  • Travel-Ready Center verifies required documents and health credentials before travel
  • Seat change functionality allows last-minute upgrades when better options become available
  • Integrated flight booking manages reservations for individuals and group travel parties

Why Users Love It

Comprehensive travel management ecosystem
Strong accessibility and special needs support

Perfect for: United Airlines passengers seeking streamlined travel management

Screenshots

United Airlines screenshot 1United Airlines screenshot 2United Airlines screenshot 3United Airlines screenshot 4United Airlines screenshot 5

Ranking History

Track United Airlines's performance in Travel over the last 30 days

Top 5
Top 10
Top 15
Below 15

Current Rank

#8

+1 from last week

Best Rank

#7

All-time high

Average Rank

#8

30-day average

User Reviews

LukeSmit
Oct 4, 2025

The app is User friendly and comprehensive. I loved the entire check in process. Love the app! The app is User friendly and comprehensive. I loved the entire check in process.

Dbltap222
Oct 4, 2025

This app is great for the air warrior. It is accurate, updates in real time, provides push notifications, and is not clunky Delta used to be my carrier of choice, but they have failed me too many times. Accurate & effective This app is great for the air warrior. It is accurate, updates in real time, provides push notifications, and is not clunky Delta used to be my carrier of choice, but they have failed me too many times.

sabaka6
Oct 4, 2025

Great app. Has been terrific for making all arrangements Great Great app. Has been terrific for making all arrangements

Jordoleib
Sep 3, 2025

United Airlines has made my experience handling and training service animals incredibly efficient, easy, and with no stress. The staff are well trained, and most have a good idea of how to assist handlers and pet owners. The app allows me to add my service animal and have her information saved, the forms are easy to work through and I can add my animal easily to any flight. They are a lovely bunch of people to travel with and I want acknowledge and congratulate them on making a difference, and setting themselves apart from other airlines. I personally choose to fly business with my animal so they can rest easier. I always wash my animals before the flight and take good care so other passengers barely know they are there. Great app, great airline and great planes too. Amazing for Service Animals - Bravo United! United Airlines has made my experience handling and training service animals incredibly efficient, easy, and with no stress. The staff are well trained, and most have a good idea of how to assist handlers and pet owners. The app allows me to add my service animal and have her information saved, the forms are easy to work through and I can add my animal easily to any flight. They are a lovely bunch of people to travel with and I want acknowledge and congratulate them on making a difference, and setting themselves apart from other airlines. I personally choose to fly business with my animal so they can rest easier. I always wash my animals before the flight and take good care so other passengers barely know they are there. Great app, great airline and great planes too.

pau 4 u
Sep 2, 2025

I love traveling with United airlines because they are so friendly and accommodating when traveling with small children. Definitely my favorite airline! I enjoy flying with United Airlines I love traveling with United airlines because they are so friendly and accommodating when traveling with small children. Definitely my favorite airline!

App Details

Developer

United Airlines

Platform

ios

Rating

4.8

Last Updated

10/7/2025