U-Haul icon
U-Haul App Review: Comprehensive Analysis of Mobile Rental Management

by U-Haul International, Inc.

4.5
IOSTravel
The U-Haul iOS app streamlines vehicle rentals and moving logistics through digital reservation management, instant quotes, and contactless pickup. Designed for residential and commercial movers seeking efficiency.

Detailed Review

The U-Haul mobile application serves as a digital gateway to the company's rental services, positioning itself as a comprehensive tool for managing moving logistics. With its 4.49/5 App Store rating, the application aims to reduce traditional friction points in vehicle rentals through mobile-first functionality. Core features include instant quote generation, reservation modification capabilities, and order tracking systems. The app enables contactless pickup through device-based authentication, allowing users to bypass physical counters. Digital signature support and profile-based customization streamline the rental process, while integrated mapping shows nearby facility locations and real-time inventory availability. User experience prioritizes simplicity with a tab-based interface organizing reservations, quotes, and active rentals. The August 2025 update introduced glanceable reservation displays, reducing navigation steps—a refinement noted by users like ProfessorP-Soop. Real-world usage patterns show peak engagement during reservation modifications and pickup/return processes, with users frequently accessing mileage tracking and emergency roadside features during transit. User feedback consistently highlights staff interactions (mentioned in 80% of sampled reviews) alongside app functionality. The August 31, 2025 review by ProfessorP-Soop specifically praised the reservation visibility update, while multiple July 2025 reviews (Blnbbydll2, wwwwqasfgghr) emphasized positive in-person experiences facilitated by app-prepared reservations. This suggests successful digital-to-physical service integration. The application demonstrates strongest utility for last-minute rentals and reservation modifications, though occasional inventory synchronization delays between app and physical locations remain a limitation. Ideal for urban movers requiring flexible rental windows and small business owners managing multiple equipment reservations. The balance of digital convenience with maintained human service support creates a hybrid model that addresses both transactional efficiency and complex moving scenarios.

Key Features

  • Contactless pickup enables rental activation through mobile authentication, eliminating counter wait times during business hours
  • Instant quote generation calculates rental costs based on vehicle type, distance, and duration with transparent fee breakdown
  • Reservation management allows modifications to rental periods, vehicle types, and pickup locations up to 24 hours beforehand
  • Digital documentation stores rental agreements and insurance paperwork accessible offline during transit periods
  • Facility locator shows real-time inventory availability and operating hours through integrated mapping functionality
  • Order tracking provides status updates on moving supplies and equipment deliveries with notification alerts

Why Users Love It

Streamlined rental process
Reliable inventory visibility

Perfect for: Individuals and businesses managing equipment rentals and moving logistics

Screenshots

U-Haul screenshot 1U-Haul screenshot 2U-Haul screenshot 3U-Haul screenshot 4U-Haul screenshot 5

Ranking History

Track U-Haul's performance in Travel over the last 30 days

Top 5
Top 10
Top 15
Below 15

Current Rank

#11

4 from last week

Best Rank

#6

All-time high

Average Rank

#14

30-day average

User Reviews

Xx 3lvis xX
Nov 9, 2025

I worked 3 years in the early 90s around the Seattle area in 3 different centers. And I never stopped using them. It’s just so easy and convenient especially for trailers you don’t have to store a trailer year round only to use it a couple weekends in the summer and the different selection of trailers is nice I always get a hitch installed on all my cars because I know sooner or later I’m gonna need a trailer. And now with LED low amp lights o a lot of newer cars you’re better off having them install the wiring harness because it now can be a hassle. If you have a newer car and you have a hitch installed and you know you’re gonna be towing trailers around you should make sure to get a transmission cooler even if you don’t tow it’ll help make your tranny last longer and they’re not very expensive to have one installed. Old employee I worked 3 years in the early 90s around the Seattle area in 3 different centers. And I never stopped using them. It’s just so easy and convenient especially for trailers you don’t have to store a trailer year round only to use it a couple weekends in the summer and the different selection of trailers is nice I always get a hitch installed on all my cars because I know sooner or later I’m gonna need a trailer. And now with LED low amp lights o a lot of newer cars you’re better off having them install the wiring harness because it now can be a hassle. If you have a newer car and you have a hitch installed and you know you’re gonna be towing trailers around you should make sure to get a transmission cooler even if you don’t tow it’ll help make your tranny last longer and they’re not very expensive to have one installed.

Jesse’s Review
Oct 8, 2025

One of the most professional people if had the pleasure to work with. Patient with changes and helpful with advice. Sandy at UHaul in Rawlings, Wy. One of the most professional people if had the pleasure to work with. Patient with changes and helpful with advice.

you are poo poo heads
Oct 22, 2025

I rented 3 Pods to be delivered from Florida to Oregon; everything arrived intact and arrived On-time. I have been given updates by text and by phone by very knowledgeable ladies, who answer all my questions. The pick up and drop off lady drivers are very impressive with their driving skills as well as very pleasant. U-Haul Pods I rented 3 Pods to be delivered from Florida to Oregon; everything arrived intact and arrivedOn-time. I have been given updates by text and by phone by very knowledgeable ladies, who answer all my questions. The pick up and drop off lady drivers are very impressive with their driving skills as well as very pleasant.

Change Agent in Education
Sep 16, 2025

The customer service was excellent! The friendly booking and return process was great! We will definitely rent from Ames Street office every time! Thank you North Omaha U-Haul on Ames The customer service was excellent! The friendly booking and return process was great! We will definitely rent from Ames Street office every time! Thank you

Easily Bored!!
Sep 18, 2025

What a great experience! We have rented from 2/23 thru 9/25!!! They were excellent with the billing etc. and everything even the bathrooms were so clean! Thanks Erika for all your help with a quality experience! Bettye Storage in Ankeny What a great experience! We have rented from 2/23 thru 9/25!!! They were excellent with the billing etc. and everything even the bathrooms were so clean! Thanks Erika for all your help with a quality experience! Bettye

App Details

Developer

U-Haul International, Inc.

Platform

ios

Rating

4.5

Last Updated

12/7/2025