Taskrabbit - Handyman & more icon
Taskrabbit Review: Comprehensive Analysis of On-Demand Task Service Platform

by TaskRabbit

4.8
IOSLifestyle
Taskrabbit connects users with local service professionals for home tasks from furniture assembly to moving. The platform offers instant booking, vetted Taskers, and integrated payment processing for urban homeowners and renters.

Detailed Review

Taskrabbit operates as a digital marketplace connecting users with local service professionals for home-related tasks, positioning itself as a comprehensive solution for urban dwellers seeking reliable handyman services. The platform has established itself in the on-demand home services market by offering a wide range of categories including furniture assembly, mounting, moving assistance, and cleaning services. The app's core functionality revolves around a streamlined four-step process: task specification, Tasker browsing, selection based on comparative metrics, and integrated communication and payment. Users specify task requirements through detailed forms, then receive instant matches with available Taskers displaying transparent pricing, review histories, and availability schedules. The platform incorporates secure in-app messaging, payment processing, tipping functionality, and a favorites system for repeat bookings, creating a closed-loop service ecosystem. User experience demonstrates generally intuitive navigation with clear categorization of services and responsive interface design. Real-world usage patterns show peak engagement during moving seasons and weekends, with furniture assembly and TV mounting representing consistently high-demand categories. The chat functionality enables pre-task clarification and documentation, while the review system provides accountability mechanisms for both parties involved in the transaction. User feedback analysis reveals mixed experiences, with positive reviews highlighting successful task completions while negative experiences focus on cancellation issues. The review from Threads is Crap (2025-08-22) documents pattern cancellation problems where multiple Taskers canceled shortly before scheduled appointments. KTB1125's review (2025-07-27) raises concerns about cancellation fees being charged even when Taskers acknowledge inability to complete assigned tasks, suggesting potential gaps in the platform's cancellation policy enforcement and customer service resolution processes. The platform demonstrates strengths in service variety and convenience but faces challenges regarding Tasker reliability and policy transparency. Ideal use cases involve non-urgent home tasks where users can accommodate potential scheduling adjustments, while time-sensitive projects may require additional contingency planning. The rating system and review history provide valuable selection criteria, though users should carefully review cancellation policies and maintain communication documentation for dispute resolution purposes.

Key Features

  • Instant Tasker matching provides immediate access to available service professionals with transparent pricing and availability information
  • Integrated chat functionality enables real-time communication for task clarification, documentation, and coordination between users and Taskers
  • Comprehensive review system displays detailed feedback and ratings history for each Tasker, facilitating informed selection decisions
  • Secure in-app payment processing handles transactions, tipping, and receipts while eliminating cash exchange requirements
  • Favorites system allows users to save preferred Taskers for future bookings, building trusted service relationships over time
  • Wide service categorization covers furniture assembly, mounting, moving assistance, cleaning, and numerous home improvement tasks

Why Users Love It

Wide service variety
Transparent pricing system

Perfect for: Urban homeowners and renters needing occasional home services

Ranking History

Track Taskrabbit - Handyman & more's performance in Lifestyle over the last 30 days

Top 5
Top 10
Top 15
Below 15

Current Rank

#50

4 from last week

Best Rank

#41

All-time high

Average Rank

#46

30-day average

User Reviews

Threads is Crap
Aug 23, 2025

I used TaskRabbit successfully for several tasks a couple of years ago. After that, I started having trouble with getting the Taskers to actually complete the task. I’d book them, and then a day or so before they were supposed to show up, they’d cancel. I’d book another tasker. They’d cancel, too. I saw on a discussion forum on Quora that many others have had the same issue. I’m giving this app one more try. If this Tasker cancels on me, I’m done. Easy app…but not easy to get a Tasker to actually show up I used TaskRabbit successfully for several tasks a couple of years ago. After that, I started having trouble with getting the Taskers to actually complete the task. I’d book them, and then a day or so before they were supposed to show up, they’d cancel. I’d book another tasker. They’d cancel, too. I saw on a discussion forum on Quora that many others have had the same issue. I’m giving this app one more try. If this Tasker cancels on me, I’m done.

KTB1125
Jul 27, 2025

This app is absolutely insane. I was charged a $90 cancelation fee for a task that my tasked blatantly said he was unable to complete. I did not choose him. I was assigned a tasked, explained the task in chat, he said he could not do it, so we cancelled. And I was charged a fee for what? Messaging someone in an app and being told they weren’t capable of the task I thoroughly described when booking it? This policy is absolutely insane. They offered me a credit, but why would I want to risk trying to hire another person just to be told they can’t do it either? The tasker did not even come to my house! He made nearly $100 from me to have a two message chat exchange where he said he couldn’t complete the job. Extortionate beyond belief. Also Bruce the customer service person was condescending and completely unhelpful. “Cancellation fee” for them not being able to complete the task This app is absolutely insane. I was charged a $90 cancelation fee for a task that my tasked blatantly said he was unable to complete. I did not choose him. I was assigned a tasked, explained the task in chat, he said he could not do it, so we cancelled. And I was charged a fee for what? Messaging someone in an app and being told they weren’t capable of the task I thoroughly described when booking it? This policy is absolutely insane. They offered me a credit, but why would I want to risk trying to hire another person just to be told they can’t do it either? The tasker did not even come to my house! He made nearly $100 from me to have a two message chat exchange where he said he couldn’t complete the job. Extortionate beyond belief.Also Bruce the customer service person was condescending and completely unhelpful.

KTB1125
Jul 27, 2025

This app is absolutely insane. I was charged a $90 cancelation fee for a task that my tasked blatantly said he was unable to complete. I did not choose him. I was assigned a tasked, explained the task in chat, he said he could not do it, so we cancelled. And I was charged a fee for what? Messaging someone in an app and being told they weren’t capable of the task I thoroughly described when booking it? This policy is absolutely insane. They offered me a credit, but why would I want to risk trying to hire another person just to be told they can’t do it either? The tasker did not even come to my house! He made nearly $100 from me to have a two message chat exchange where he said he couldn’t complete the job. Extortionate beyond belief. Also Bruce the customer service person was condescending and completely unhelpful. “Cancellation fee” for them not being able to complete the task This app is absolutely insane. I was charged a $90 cancelation fee for a task that my tasked blatantly said he was unable to complete. I did not choose him. I was assigned a tasked, explained the task in chat, he said he could not do it, so we cancelled. And I was charged a fee for what? Messaging someone in an app and being told they weren’t capable of the task I thoroughly described when booking it? This policy is absolutely insane. They offered me a credit, but why would I want to risk trying to hire another person just to be told they can’t do it either? The tasker did not even come to my house! He made nearly $100 from me to have a two message chat exchange where he said he couldn’t complete the job. Extortionate beyond belief.Also Bruce the customer service person was condescending and completely unhelpful.

App Details

Developer

TaskRabbit

Platform

ios

Rating

4.8

Last Updated

10/7/2025