Shell: Fuel, Charge & More icon
Shell App Review: Comprehensive Analysis of Fuel and EV Charging Features

by Shell Information Technology International B.V.

4.8
IOSNavigation
Shell's mobile application enables contactless fuel payments and EV charging management across US stations. The app targets drivers seeking convenience through pump reservations, digital payments, and rewards integration while supporting multiple payment methods.

Detailed Review

The Shell mobile application serves as a digital companion for refueling and electric vehicle charging at Shell stations across the United States. Developed by Shell Information Technology International B.V., the app positions itself as an all-in-one solution for modern drivers, combining payment processing, station location services, and loyalty rewards in a single platform. With a 4.79/5 rating on iOS, it represents one of the more highly-rated fuel applications currently available. The application's core functionality centers around its mobile payment system, which supports an extensive range of payment options including Shell-branded credit cards, traditional Visa/Mastercard/Amex cards, PayPal, Apple Pay, Google Pay, Samsung Pay, and direct checking account integration through Mobile Checking. Users can reserve specific fuel pumps before arrival, complete transactions without physical card interaction, and simultaneously purchase convenience store items through the digital interface. For electric vehicle owners, the app provides charger location mapping and activation capabilities, though some users report accuracy issues with charger positioning. User experience varies between seamless functionality and technical inconsistencies according to objective user reports. The interface follows standard fuel app design conventions with clear navigation to payment, rewards, and station location features. Real-world usage patterns show most users engage with the pump reservation feature repeatedly, while EV charging functionality appears less frequently utilized. The application requires stable internet connectivity, which has proven problematic for some users during transaction attempts at stations with poor cellular reception. User feedback trends indicate generally positive experiences with occasional technical frustrations. User Poverrtychicken (June 12, 2025) praised the pump reservation feature, noting it 'works as expected' without requiring physical card presentation. However, multiple users including Bernard45 (August 20, 2025) reported balance retrieval errors and gift card payment limitations. Bearshow (August 20, 2025) experienced recurring network issues requiring app restarts and frequent automatic sign-outs. Receipt tracking problems were noted by madiwp (August 17, 2025), who reported missing transaction records since April 2025. EV user Atlas9901 (June 2, 2025) found charger location mapping 'highly inaccurate' despite otherwise positive interface impressions. The application demonstrates clear strengths in payment convenience and rewards integration but suffers from reliability inconsistencies that affect user experience. Its ideal use case involves traditional fuel customers seeking contactless payment options at participating Shell stations, while EV charging functionality requires further refinement. The extensive payment method support and pump reservation system provide tangible value for frequent Shell customers, though technical stability issues prevent the application from achieving consistently flawless performance across all user scenarios.

Key Features

  • Pump reservation system allows users to select and pay for specific fuel pumps remotely, eliminating physical card handling at the station
  • Multi-platform payment integration supports credit/debit cards, digital wallets, and direct bank account linking through Mobile Checking
  • EV charging management provides charger location mapping and activation functionality for electric vehicle owners at Shell stations
  • Digital receipt tracking maintains purchase history records for fuel, convenience items, and charging sessions within the application
  • Loyalty rewards integration automatically applies Fuel Rewards program benefits and tracks progress toward discount thresholds
  • Station locator with real-time availability shows operating hours, fuel types available, and convenience store amenities at nearby locations

Why Users Love It

Extensive payment options
Contactless transaction capability

Perfect for: Frequent Shell customers seeking convenient fuel payments and rewards management

Ranking History

Track Shell: Fuel, Charge & More's performance in Navigation over the last 30 days

Top 5
Top 10
Top 15
Below 15

Current Rank

#5

+4 from last week

Best Rank

#5

All-time high

Average Rank

#7

30-day average

User Reviews

Renmyers
Nov 23, 2025

The price can’t be beat for the quality!! So excited to be able to save in gas!! Love getting gas here!! The price can’t be beat for the quality!! So excited to be able to save in gas!!

Musicmeaghan158
Nov 8, 2025

I wish I could rate this zero stars. I signed up for the fuel rewards program and have received no rewards despite making multiple purchases. I called the customer service number today and found out that if you want to receive the rewards, you must download both the shell app and the fuel rewards app and the information must match (this was the case for me- I had both and the information matched). If you are a stop and shop rewards member, you must go into the fuel rewards app and create a 4 digit pin to use with your phone number at the pump- this information is not readily available at all, by the way! Then, if you want to receive the rewards, you must type in your phone number with the pin, and pay at the pump- you MAY NOT pay with the app! How ludicrous! The app shows at the check out screen that you have rewards points that will be used for the purchase, and then they just aren’t applied. It is an absolute scam and a terrible user interface. What an absolute shame. You CANNOT earn and save with fuel rewards when you use this app! I wish I could rate this zero stars. I signed up for the fuel rewards program and have received no rewards despite making multiple purchases. I called the customer service number today and found out that if you want to receive the rewards, you must download both the shell app and the fuel rewards app and the information must match (this was the case for me- I had both and the information matched). If you are a stop and shop rewards member, you must go into the fuel rewards app and create a 4 digit pin to use with your phone number at the pump- this information is not readily available at all, by the way! Then, if you want to receive the rewards, you must type in your phone number with the pin, and pay at the pump- you MAY NOT pay with the app! How ludicrous! The app shows at the check out screen that you have rewards points that will be used for the purchase, and then they just aren’t applied. It is an absolute scam and a terrible user interface. What an absolute shame.

Renmyers
Nov 23, 2025

The price can’t be beat for the quality!! So excited to be able to save in gas!! Love getting gas here!! The price can’t be beat for the quality!! So excited to be able to save in gas!!

red4too
Nov 19, 2025

I only use Shell.. I will pass up every gas station to I Fine Shell when I’m driving out of town Love SHELL I only use Shell.. I will pass up every gas station to I Fine Shell when I’m driving out of town

Tomjehli4
Nov 14, 2025

Love the new update and all the great features. This app is the best! Amazing! Love the new update and all the great features. This app is the best!

App Details

Developer

Shell Information Technology International B.V.

Platform

ios

Rating

4.8

Last Updated

1/7/2026