The Shell mobile application serves as a digital companion for refueling and electric vehicle charging at Shell stations across the United States. Developed by Shell Information Technology International B.V., the app positions itself as an all-in-one solution for modern drivers, combining payment processing, station location services, and loyalty rewards in a single platform. With a 4.79/5 rating on iOS, it represents one of the more highly-rated fuel applications currently available. The application's core functionality centers around its mobile payment system, which supports an extensive range of payment options including Shell-branded credit cards, traditional Visa/Mastercard/Amex cards, PayPal, Apple Pay, Google Pay, Samsung Pay, and direct checking account integration through Mobile Checking. Users can reserve specific fuel pumps before arrival, complete transactions without physical card interaction, and simultaneously purchase convenience store items through the digital interface. For electric vehicle owners, the app provides charger location mapping and activation capabilities, though some users report accuracy issues with charger positioning. User experience varies between seamless functionality and technical inconsistencies according to objective user reports. The interface follows standard fuel app design conventions with clear navigation to payment, rewards, and station location features. Real-world usage patterns show most users engage with the pump reservation feature repeatedly, while EV charging functionality appears less frequently utilized. The application requires stable internet connectivity, which has proven problematic for some users during transaction attempts at stations with poor cellular reception. User feedback trends indicate generally positive experiences with occasional technical frustrations. User Poverrtychicken (June 12, 2025) praised the pump reservation feature, noting it 'works as expected' without requiring physical card presentation. However, multiple users including Bernard45 (August 20, 2025) reported balance retrieval errors and gift card payment limitations. Bearshow (August 20, 2025) experienced recurring network issues requiring app restarts and frequent automatic sign-outs. Receipt tracking problems were noted by madiwp (August 17, 2025), who reported missing transaction records since April 2025. EV user Atlas9901 (June 2, 2025) found charger location mapping 'highly inaccurate' despite otherwise positive interface impressions. The application demonstrates clear strengths in payment convenience and rewards integration but suffers from reliability inconsistencies that affect user experience. Its ideal use case involves traditional fuel customers seeking contactless payment options at participating Shell stations, while EV charging functionality requires further refinement. The extensive payment method support and pump reservation system provide tangible value for frequent Shell customers, though technical stability issues prevent the application from achieving consistently flawless performance across all user scenarios.