The Public Storage mobile application serves as a digital companion for the self-storage company's physical facilities, positioning itself as a solution for contactless storage management. The app aims to streamline the entire storage experience by eliminating traditional keypads and paperwork through digital integration. Core functionality centers around three primary areas: facility access, account management, and customer support. The gate access system uses proximity technology to automatically detect when users approach storage facility entrances, allowing them to bypass traditional keypads. Account management features include payment processing, rental agreement access, and unit information. The integrated support system connects users directly to facility staff through multiple communication channels. User experience demonstrates thoughtful design for practical scenarios. The interface prioritizes quick access to gate control and payment functions, recognizing these as most frequently used. Real-world usage patterns show customers typically open the app while approaching facilities or when managing billing matters. The contactless approach proves particularly valuable for users carrying items or during inclement weather when physical keypad operation would be inconvenient. User feedback consistently highlights exceptional customer service experiences, though reviews focus more on staff interactions than app functionality. Katy Trail Guy (May 9, 2025) praised Shirley at the Inwood location for making the leasing process 'smooth and easy,' while Isaac G1982 (May 7, 2025) noted Stephen's assistance with account troubleshooting. Multiple reviews from April through July 2025 mention specific staff members providing exceptional support, suggesting the app successfully facilitates human assistance when needed. The application demonstrates clear strengths in convenience and integration but shows limitations in feature depth beyond core functionality. Its value proposition remains strongest for existing Public Storage customers rather than those seeking storage options. The app excels at eliminating friction points in facility access and payment processing but offers limited utility for non-customers or those comparing storage options. Ideal for frequent storage users who value time efficiency and contactless interactions.