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PetSmart App Analysis: Comprehensive Pet Care Platform with Notable Technical Limitations

by PetSmart LLC

4.0
IOSShopping
PetSmart's iOS app consolidates pet care shopping, service bookings, and educational resources. While offering convenience for pet owners, technical issues with reward redemption impact the user experience.

Detailed Review

The PetSmart mobile application serves as a digital extension of the pet retail chain's physical stores, positioning itself as an all-in-one solution for pet owners seeking products, services, and educational content. The app aims to streamline the pet care experience through integrated functionality that spans e-commerce, appointment scheduling, and informational resources. Core features include comprehensive in-app shopping with same-day pickup options, service booking for grooming and veterinary appointments, and access to educational articles about pet care. The Treats loyalty program integration allows users to accumulate and redeem points, though this functionality appears problematic in current implementations. The buy-online-pickup-in-store feature demonstrates particular utility for time-constrained pet owners needing urgent supplies. The interface employs a conventional retail app layout with clear navigation tabs separating shopping, services, and account management. Real-world usage patterns indicate most users engage with the app for quick replenishment of pet supplies and scheduling grooming appointments rather than extended browsing sessions. The search functionality and product categorization enable efficient shopping, though some users report performance issues during high-traffic periods. User feedback reveals consistent patterns regarding technical limitations. Multiple reviews from July and August 2025 (including Prod-is-a-gee on 2025-07-02 and Steve11Grim on 2025-08-13) document persistent issues with reward point redemption and same-day delivery functionality. These technical problems contrast with positive experiences regarding service bookings, as evidenced by tired of making up nickname's June 2025 review praising grooming service quality. The application delivers substantial value through convenience and service integration but suffers from reliability concerns in its loyalty and delivery systems. Ideal for pet owners seeking consolidated access to PetSmart's physical retail services, though users requiring flawless reward redemption may need to utilize the companion website for certain transactions.

Key Features

  • In-app shopping with same-day store pickup enables urgent pet supply needs within one hour, addressing emergency situations effectively
  • Integrated service booking system allows scheduling of grooming, training, and veterinary appointments directly through the mobile interface
  • Treats loyalty program tracking provides point accumulation and redemption capabilities, though with reported technical limitations
  • Educational content library offers articles and guides covering various pet care topics for owner education
  • Order history and prescription refills maintain records of previous purchases and medication schedules for convenience

Why Users Love It

Comprehensive service integration
Efficient same-day pickup

Perfect for: Pet owners seeking consolidated shopping and service management

Screenshots

PetSmart screenshot 1PetSmart screenshot 2PetSmart screenshot 3PetSmart screenshot 4PetSmart screenshot 5PetSmart screenshot 6

Ranking History

Track PetSmart's performance in Shopping over the last 30 days

Top 5
Top 10
Top 15
Below 15

Current Rank

#50

2 from last week

Best Rank

#38

All-time high

Average Rank

#46

30-day average

User Reviews

MsWende
Sep 2, 2025

We have our two wonderful indoor cats and care for 12 feral cats - the result of irresponsible local owners who threw them out of their home once they were no longer kittens. Our neighborhood has worked with us to catch them for spay/ neuter and we have fed them twice daily since we moved here over three years ago. They are all sweet and friendly but we have been unable to rehome them. They are all healthy and happy and we are grateful we have been financially able to support them. Kudos to PetSmart for the points reward program and shipping options through their app. These have made all our lives easier and more affordable:) PetSmart app and perks We have our two wonderful indoor cats and care for 12 feral cats - the result of irresponsible local owners who threw them out of their home once they were no longer kittens. Our neighborhood has worked with us to catch them for spay/ neuter and we have fed them twice daily since we moved here over three years ago. They are all sweet and friendly but we have been unable to rehome them. They are all healthy and happy and we are grateful we have been financially able to support them. Kudos to PetSmart for the points reward program and shipping options through their app. These have made all our lives easier and more affordable:)

tired of making up nickname
Jun 18, 2025

A shelter dog 6 years old hates it when I give him a bath and try to trim his nails. Pet smart ladies bathed , deferred and did his nails without any trouble. They have the magic touch❤️ General A shelter dog 6 years old hates it when I give him a bath and try to trim his nails. Pet smart ladies bathed , deferred and did his nails without any trouble. They have the magic touch❤️

Prod-is-a- gee
Jul 2, 2025

Hi everyone who is having issues with Redeeming points and same day delivery. I called petsmart and they advised me to use the website to place orders. This resolved the issue with redeeming points and same day delivery for me! The app will be fixed hopefully. USE WEBSITE FOR POINTS Hi everyone who is having issues with Redeeming points and same day delivery. I called petsmart and they advised me to use the website to place orders. This resolved the issue with redeeming points and same day delivery for me! The app will be fixed hopefully.

tired of making up nickname
Jun 18, 2025

A shelter dog 6 years old hates it when I give him a bath and try to trim his nails. Pet smart ladies bathed , deferred and did his nails without any trouble. They have the magic touch❤️ General A shelter dog 6 years old hates it when I give him a bath and try to trim his nails. Pet smart ladies bathed , deferred and did his nails without any trouble. They have the magic touch❤️

Prod-is-a- gee
Jul 2, 2025

Hi everyone who is having issues with Redeeming points and same day delivery. I called petsmart and they advised me to use the website to place orders. This resolved the issue with redeeming points and same day delivery for me! The app will be fixed hopefully. USE WEBSITE FOR POINTS Hi everyone who is having issues with Redeeming points and same day delivery. I called petsmart and they advised me to use the website to place orders. This resolved the issue with redeeming points and same day delivery for me! The app will be fixed hopefully.

App Details

Developer

PetSmart LLC

Platform

ios

Rating

4.0

Last Updated

10/7/2025