Online Portal by AppFolio icon
Comprehensive Review: AppFolio Online Portal for iOS

by AppFolio, Inc.

โ˜…2.3
IOSProductivity
AppFolio's Online Portal provides residents with digital access to property management services. The app enables rent payments, maintenance requests, and document access, though user experiences vary significantly regarding reliability.

Detailed Review

AppFolio's Online Portal serves as a dedicated mobile interface for residents whose property management companies utilize AppFolio Property Manager software. The application positions itself as a comprehensive digital solution for tenant-property manager communication and transaction processing, operating within the competitive property technology sector where reliability and user experience are critical differentiators. The application's core functionality centers around financial transactions, maintenance management, and document access. Users can process rent payments through integrated payment systems, with support for both one-time and recurring automatic payments. The maintenance request system allows tenants to submit detailed repair requests, attach photographs of issues, and track resolution status in real-time. Document management features provide access to lease agreements, inspection reports, and association meeting minutes, creating a centralized repository for critical residential paperwork. The platform also facilitates lease renewals and offers integrated renter's insurance purchasing options. User experience varies considerably based on device compatibility and network conditions. The interface employs a straightforward tab-based navigation system with clearly labeled sections for payments, maintenance, and documents. However, numerous users report persistent authentication issues, with the application frequently logging users out or rejecting valid credentials. The payment processing interface receives praise for its simplicity when functional, allowing rent payments in "a couple clicks" according to user feedback. Maintenance request submission demonstrates practical utility by enabling tenants to document issues with photos and descriptions rather than relying on phone calls during business hours. User feedback reveals a polarized experience pattern. Positive reviews from users like Gracie.Scott (March 21, 2025) highlight the convenience of "user friendly" payment processing and maintenance request submission, particularly appreciating the ability to handle tasks without phone communication. Conversely, technical issues dominate negative experiences, with Sariy r (April 2, 2025) reporting persistent login problems where the app "keeps kicking me out" despite password resets. The 2.29/5 aggregate rating suggests these technical problems affect a significant portion of the user base, though satisfied users like b00kworm21 (August 1, 2025) maintain that the core functionality "just works" when accessible. The application demonstrates strong conceptual design with comprehensive feature integration that addresses fundamental tenant needs. Its primary strength lies in consolidating multiple property management functions into a single mobile platform, potentially reducing administrative overhead for both tenants and management companies. However, persistent technical reliability issues substantially undermine the user experience, particularly regarding authentication stability and consistent access. The application appears most suitable for tenants who prioritize digital convenience over absolute reliability and whose management companies have fully implemented AppFolio's ecosystem, though users should anticipate occasional access difficulties.

Key Features

  • โ€ขAutomated rent payment system allowing scheduled recurring payments and one-time transactions through integrated payment processing
  • โ€ขMaintenance request submission with photo attachments and real-time status tracking for repair resolution monitoring
  • โ€ขDigital document repository providing instant access to leases, inspection reports, and association meeting minutes
  • โ€ขLease management functionality enabling electronic review, signing, and renewal of rental agreements
  • โ€ขIntegrated renter's insurance marketplace allowing direct policy purchase and management within the application

Why Users Love It

Comprehensive feature integration
Streamlined payment processing

Perfect for: Tenants using AppFolio-managed properties seeking digital management tools

Screenshots

Online Portal by AppFolio screenshot 1Online Portal by AppFolio screenshot 2Online Portal by AppFolio screenshot 3Online Portal by AppFolio screenshot 4

Ranking History

Track Online Portal by AppFolio's performance in Productivity over the last 30 days

Top 5
Top 10
Top 15
Below 15

Current Rank

#43

โ†“

3 from last week

Best Rank

#31

All-time high

Average Rank

#42

30-day average

User Reviews

Evelyn Stylist 56
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Oct 23, 2025

This app has stoped working when will it be fixed ?? It stopped working This app has stoped working when will it be fixed ??

KC.G
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Nov 11, 2025

So easy to use, I love the app on my phone and using FaceID to login. Able to submit my maintenance requests and add photos of the issue easily. It even helps walk me through resolving my issue sometimes so I can get it fixed right away vs having to submit a request! I have autopay turned on so I just set it and forget it but am able to still see my past charges and payment history I like that I can also access my lease from here and donโ€™t have to call the office to get a copy Mobile App is Awesome! So easy to use, I love the app on my phone and using FaceID to login. Able to submit my maintenance requests and add photos of the issue easily. It even helps walk me through resolving my issue sometimes so I can get it fixed right away vs having to submit a request! I have autopay turned on so I just set it and forget it but am able to still see my past charges and payment history I like that I can also access my lease from here and donโ€™t have to call the office to get a copy

b00kworm21
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Aug 1, 2025

This is not rocket science people! It just works. Low Stars?! This is not rocket science people! It just works.

Evelyn Stylist 56
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Oct 23, 2025

This app has stoped working when will it be fixed ?? It stopped working This app has stoped working when will it be fixed ??

b00kworm21
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Aug 1, 2025

This is not rocket science people! It just works. Low Stars?! This is not rocket science people! It just works.

App Details

Developer

AppFolio, Inc.

Platform

ios

Rating

โ˜…2.3

Last Updated

11/7/2025