One Medical icon
One Medical App Review: Transforming Primary Care Through Digital Access

by One Medical Group, Inc.

4.9
IOSMedical
One Medical's iOS app provides 24/7 access to primary care services, combining virtual consultations with in-person care coordination. The platform targets health-conscious individuals seeking convenient medical access with integrated digital health management tools.

Detailed Review

One Medical represents a significant evolution in digital healthcare delivery, positioning itself as a comprehensive primary care platform that bridges virtual and physical medical services. The application serves as a centralized hub for managing healthcare needs, offering both scheduled and on-demand medical consultations across states where the service operates. The core functionality centers around three primary service pillars: 24/7 on-demand virtual care nationwide, seamless appointment scheduling for both remote and in-office visits, and prescription management services. The platform integrates electronic health records with user-friendly communication tools, enabling patients to message providers, receive test results, and manage medication renewals through a single interface. Geographic availability remains a consideration, as in-person services are limited to states with physical One Medical locations, though telemedicine services maintain broader accessibility. User experience demonstrates thoughtful design with intuitive navigation separating urgent care requests from routine management features. The interface prioritizes accessibility with clear categorization of services, streamlined appointment booking flows, and prominent emergency contact information. Real-world usage patterns show peak engagement during after-hours periods and weekends, particularly for acute care needs where traditional practices would typically be unavailable. User feedback consistently highlights satisfaction with response times and provider quality. Multiple reviews reference specific positive interactions, such as Xaluca's August 20, 2025 experience noting 'call back was less than 25 minutes' and thorough symptom assessment. Clssyhoti's August 18 review praised provider Ashley for being 'thorough and I felt very comfortable discussing my concerns,' while Joy O. Y. appreciated the notification system for 'things that are due.' These patterns suggest strong performance in accessibility and provider-patient communication. The platform excels in accessibility and convenience but faces limitations regarding insurance compatibility and geographic coverage. Strengths include the 24/7 availability model and integrated care coordination, while considerations include potential out-of-pocket costs for uninsured users and service area restrictions. The application proves most valuable for urban professionals, frequent travelers, and individuals seeking responsive primary care outside traditional office hours.

Key Features

  • 24/7 on-demand virtual care provides immediate access to medical professionals for urgent concerns outside regular office hours
  • Integrated appointment scheduling allows seamless booking of both virtual visits and in-person consultations through unified interface
  • Prescription management system enables electronic renewal requests and pharmacy coordination directly through the application
  • Secure messaging platform facilitates ongoing communication with healthcare providers for non-urgent medical questions
  • Health record access gives patients immediate visibility into test results, visit summaries, and medical documentation
  • Notification system alerts users about upcoming appointments, prescription refills, and preventive care requirements

Why Users Love It

24/7 medical access
Seamless care coordination

Perfect for: Health-conscious individuals seeking convenient primary care access

Screenshots

One Medical screenshot 1One Medical screenshot 2One Medical screenshot 3One Medical screenshot 4One Medical screenshot 5One Medical screenshot 6

Ranking History

Track One Medical's performance in Medical over the last 30 days

Top 5
Top 10
Top 15
Below 15

Current Rank

#48

3 from last week

Best Rank

#42

All-time high

Average Rank

#47

30-day average

User Reviews

Scout#1234
Sep 16, 2025

I am so glad I chose to use this service! it is the best online experience with a health professional I have had! I will continue to utilize the service because not only was my experience with the online dermatologist, extremely detailed and she spent longer than 30 minutes with me. I feel that I got the best evaluation I’ve gotten in years and this was better than seeing someone in person. This is worth the money and this is definitely something that people should know more about and utilize because the waiting time was less than 20 minutes and I had requested an immediate appointment and the amount of time that I was able to spend with the Dr was so much longer than what I would get from seeing someone in person, for example of Virginia Mason. Amazing service I am so glad I chose to use this service! it is the best online experience with a health professional I have had! I will continue to utilize the service because not only was my experience with the online dermatologist, extremely detailed and she spent longer than 30 minutes with me. I feel that I got the best evaluation I’ve gotten in years and this was better than seeing someone in person. This is worth the money and this is definitely something that people should know more about and utilize because the waiting time was less than 20 minutes and I had requested an immediate appointment and the amount of time that I was able to spend with the Dr was so much longer than what I would get from seeing someone in person, for example of Virginia Mason.

ATG03
Sep 11, 2025

Attentive concern , quick fast and will get you right I love the idea of on demand The Best Attentive concern , quick fast and will get you right I love the idea of on demand

Lisakaufman3
Oct 3, 2025

I had my first virtual visit with Eric, NP, and it was a great experience. I was able to be seen in 5 minutes, and the NP was very kind, helpful, and easy to talk to. This was during my 2 week trial, and I will definitely continue my membership with One Medical! Great virtual visit I had my first virtual visit with Eric, NP, and it was a great experience. I was able to be seen in 5 minutes, and the NP was very kind, helpful, and easy to talk to. This was during my 2 week trial, and I will definitely continue my membership with One Medical!

eagleoysteryoyster
Sep 26, 2025

This app saved me so many times in the middle of the night, providing me with valuable advice for whether I need to go to the ER or not. I appreciate this app! Lifesaver app This app saved me so many times in the middle of the night, providing me with valuable advice for whether I need to go to the ER or not. I appreciate this app!

minann0012
Sep 26, 2025

Amanda was so compassionate and helpful! She had excellent advice and was wonderful to talk to! Thank you Amanda was amazing! Amanda was so compassionate and helpful! She had excellent advice and was wonderful to talk to! Thank you

App Details

Developer

One Medical Group, Inc.

Platform

ios

Rating

4.9

Last Updated

10/8/2025