My Optimum serves as the primary mobile interface for Optimum cable and internet subscribers, offering centralized account management and network control capabilities. Developed by CSC Holdings, LLC, the application positions itself as an all-in-one solution for customers to monitor and adjust their services without requiring desktop access or customer service calls. The application's core functionality revolves around WiFi management and internet troubleshooting features. Users can view and modify network names and passwords, examine detailed network statistics, and access diagnostic tools for connectivity issues. The system provides real-time outage detection and delivers notifications about service interruptions. Additional features include speed optimization recommendations and network health monitoring, giving subscribers technical insights previously available only through technician visits or support calls. Interface design follows standard utility app conventions with a tab-based navigation system. The home screen displays account status prominently while providing quick access to billing, settings, and support sections. Real-world usage patterns show most users engage with the app for password management, speed tests, and outage reporting. The troubleshooting wizard guides users through connectivity issues with step-by-step instructions, though some workflows require multiple screen transitions. User feedback indicates generally positive experiences with the app's functionality, though interface elements receive mixed reactions. A review from Kit Kat 67 on July 8, 2025, highlights a persistent usability issue: 'The pop up asking if you need help comes up when I was trying to type it was a pain I had to restart what I was trying.' This suggests intrusive help prompts may disrupt user workflows during data entry tasks. Overall ratings remain high at 4.4 stars, indicating most users find value despite occasional interface frustrations. The application succeeds as a comprehensive account management tool with particularly strong network diagnostic capabilities. Limitations include occasional intrusive interface elements and dependency on backend systems for real-time status updates. Ideal for subscribers who frequently modify network settings or require immediate outage information, though occasional users might find the feature set excessive for basic account management needs.