Kroger icon
Kroger Mobile App: Comprehensive Review of Features and User Experience

by The Kroger Co.

4.8
IOSShopping
The Kroger app streamlines grocery shopping through integrated digital coupons, contactless payment, and order management. Designed for frequent Kroger shoppers seeking time savings and personalized deals through the Plus Card loyalty program.

Detailed Review

The Kroger mobile application serves as a digital companion for shoppers at one of America's largest supermarket chains, integrating loyalty programs, digital coupons, and order management into a unified platform. With a 4.78-star rating on iOS, the app positions itself as a comprehensive solution for modern grocery shopping needs, particularly for users already invested in the Kroger ecosystem through their Plus Card loyalty program. The app's core functionality revolves around three primary pillars: order management, digital coupon integration, and in-store convenience features. Users can create and track Pickup, Delivery, and Ship orders through an intuitive interface that displays real-time inventory and pricing. The extended aisle feature provides access to thousands of additional products from third-party sellers beyond physical store inventory. Kroger Pay enables contactless checkout by combining payment processing, loyalty identification, and coupon redemption into a single QR scan at physical terminals. User experience demonstrates thoughtful design with emphasis on practical shopping scenarios. The shopping list feature allows users to compile items across departments with printing capability for traditional shopping trips. Interface organization prioritizes deal discovery through prominently featured digital coupons that automatically apply at checkout. Real-world usage patterns show highest engagement during weekly shopping planning, with users accessing the app primarily for coupon clipping and list creation before store visits, then switching to payment functionality during checkout. User feedback trends consistently highlight satisfaction with coupon integration and customer service responsiveness. Reviewer 2000RJT (September 2025) notes the app outperforms comparable brick-and-mortar competitors, while Susie50💰 (June 2025) praises coupon functionality despite occasional redemption issues resolved at customer service. Multiple reviews including Dennis30135 (July 2025) request additional features like round-up donations for charity, indicating user desire for expanded functionality beyond core shopping features. The application demonstrates particular strength in integrating digital and physical shopping experiences, though occasional technical glitches with QR codes and interface toggling mentioned by AnTh0nYo_o (August 2025) indicate areas for improvement. Ideal for regular Kroger shoppers who actively use coupons and prefer organized shopping lists, the app delivers most value when users fully leverage the Plus Card ecosystem across both digital and physical shopping channels.

Key Features

  • Digital coupon integration automatically applies savings at checkout when Plus Card is linked, eliminating paper coupons
  • Kroger Pay combines payment processing and loyalty benefits in one QR scan for streamlined in-store checkout
  • Order management system allows creation and tracking of Pickup, Delivery and Ship orders with real-time updates
  • Extended aisle feature provides access to thousands of additional products beyond physical store inventory
  • Shopping list creation with printing capability helps organize purchases across store departments
  • Personalized deals and recommendations based on purchase history through Plus Card loyalty program

Why Users Love It

Seamless coupon integration
Unified order management

Perfect for: Regular Kroger shoppers using Plus Card loyalty program

Screenshots

Kroger screenshot 1Kroger screenshot 2Kroger screenshot 3Kroger screenshot 4Kroger screenshot 5Kroger screenshot 6

Ranking History

Track Kroger's performance in Shopping over the last 30 days

Top 5
Top 10
Top 15
Below 15

Current Rank

#50

Best Rank

#49

All-time high

Average Rank

#50

30-day average

User Reviews

AnTh0nYo_o
Aug 30, 2025

I love the app and 99% of the team at my local Kroger! If there are any issues with anything the store associates and/or the customer service team always makes things right. The only things I’d change about the app is being able to more easily toggle on/off store mode, and occasional bugs with QR Codes for weekly digital deals. Otherwise, the app is very easy to use. Great App/Great People I love the app and 99% of the team at my local Kroger! If there are any issues with anything the store associates and/or the customer service team always makes things right. The only things I’d change about the app is being able to more easily toggle on/off store mode, and occasional bugs with QR Codes for weekly digital deals. Otherwise, the app is very easy to use.

2000RJT
Sep 2, 2025

I like the Kroger app better than most other (brick and mortar) grocery store apps. There are some online grocery apps I like better but that’s not a totally fair comparison. I give 5 stars because this app is better than the comparable competitors. Improvements I would like to see: - the ability to “clip all” coupons instead of having to take the time to clip one at a time; - when looking at products on sale, the ability to see how long the sale lasts. When in store you can see the sale end date on the shelf tag, but not in the app; - regarding coupon filters, keep the users previously selected filter settings. It’s time consuming to have to go back into filter settings and reset to user preference every time new coupons are implemented by Kroger. Better than most I like the Kroger app better than most other (brick and mortar) grocery store apps. There are some online grocery apps I like better but that’s not a totally fair comparison. I give 5 stars because this app is better than the comparable competitors. Improvements I would like to see: - the ability to “clip all” coupons instead of having to take the time to clip one at a time;- when looking at products on sale, the ability to see how long the sale lasts. When in store you can see the sale end date on the shelf tag, but not in the app;- regarding coupon filters, keep the users previously selected filter settings. It’s time consuming to have to go back into filter settings and reset to user preference every time new coupons are implemented by Kroger.

VSalePro2015/2016
Jul 30, 2025

App is easy to use, I can make a list and print it to know what I'm shopping for Digital coupons App is easy to use, I can make a list and print it to know what I'm shopping for

Dennis30135
Jul 27, 2025

Kroger needs to add round up on there app when checking out .. Zero hunger zero waste .. Round up Kroger needs to add round up on there app when checking out ..Zero hunger zero waste ..

Rebecca Salvi
Jul 7, 2025

Why so many updates? It seems every time I’m at self checkout and use the app to bring up my Plus Card code, the page freezes until I update. This is not convenient when your at a register with a line behind you impatiently waiting. This is happening too much . Again today same thing! This whole app needs major improvement. Also get those self checkout registers fixed. They also are constantly freezing which results in the help employee to constantly run back and forth between customers. So frustrating! Also time wasting. Kroger, make your customers want to shop here Updates Why so many updates? It seems every time I’m at self checkout and use the app to bring up my Plus Card code, the page freezes until I update. This is not convenient when your at a register with a line behind you impatiently waiting. This is happening too much . Again today same thing! This whole app needs major improvement. Also get those self checkout registers fixed. They also are constantly freezing which results in the help employee to constantly run back and forth between customers. So frustrating! Also time wasting. Kroger, make your customers want to shop here

App Details

Developer

The Kroger Co.

Platform

ios

Rating

4.8

Last Updated

9/6/2025