The IHG Hotels & Rewards mobile application serves as the primary digital gateway to InterContinental Hotels Group's extensive portfolio of 6,000+ properties across 19 distinct brands. Positioned as an award-winning travel platform, the app consolidates booking management, reward accrual, and guest services into a single mobile experience, having received recognition from The Webby Awards for its travel industry contributions. Core functionality centers around four pillars: discovery and booking, reward management, mobile check-in/out, and trip coordination. The booking engine incorporates real-time availability across all IHG properties with dynamic filtering by price, location, and amenities. Reward integration allows users to simultaneously view cash rates and point redemption options, with the app automatically calculating optimal reward redemption values. The mobile key feature enables digital room access at participating properties, while the trip organizer consolidates reservation details, confirmation numbers, and property information in chronological order. User experience demonstrates thoughtful design with a tab-based interface prioritizing booking flow and reward status. The search functionality utilizes geolocation to surface nearby properties with one-tap access to maps and directions. Performance metrics indicate rapid loading times for search results and seamless transition between booking steps. Real-world usage patterns show particularly strong adoption for last-minute bookings, with users frequently leveraging the 'Deals Near Me' feature that highlights promotional rates within geographic proximity. User feedback trends consistently highlight booking efficiency and reward transparency as primary strengths. Reviewer JP AMEX (2025-08-25) noted 'easy access from my mobile app to view, select, and book my stay without any assistance,' reflecting the streamlined reservation process. Multiple reviews reference comparative pricing advantages, with Chesapeake Bob (2025-08-19) observing that 'phone representatives are terrible, quoting me more than I'm seeing online,' suggesting potential cost savings through mobile booking. The app's pet policy transparency received specific praise from cjcravens (2025-08-20) regarding 'reasonable $25 pet fee' compared to industry standards. The application demonstrates particular strength in reward program integration and mobile-exclusive pricing, though some users report occasional synchronization issues between app reservations and hotel systems. Ideal for frequent business travelers and loyalty program members, the app delivers strongest value when used for comparative rate shopping and reward redemption optimization. While feature-complete for most booking scenarios, corporate account travelers may encounter limitations in complex billing arrangements that still require direct hotel communication.