Hotels.com: Book hotels & more icon
Hotels.com Mobile App: Comprehensive Booking Platform with Rewards Program

by Hotels.com

4.8
IOSTravel
Hotels.com offers a comprehensive hotel booking platform with over 500,000 properties worldwide. The app features a tiered rewards program, competitive pricing, and streamlined search functionality for business and leisure travelers.

Detailed Review

The Hotels.com mobile application serves as a comprehensive digital platform for discovering and booking accommodation across global destinations. Positioned in the competitive online travel agency market, the app distinguishes itself through its extensive property inventory and structured rewards program that offers tangible benefits to frequent users. The application's core functionality centers on an intuitive search system that filters properties by price, location, rating, and amenities. Users can access detailed property information, high-resolution photography, and verified guest reviews. The rewards program operates on a collectible stamp system where every tenth night becomes free based on average prices of previous bookings. Silver, Gold, and Platinum membership tiers provide additional benefits including room upgrades and late check-outs at participating VIP Access properties. User experience demonstrates thoughtful design with a clean interface that prioritizes booking efficiency. The map view functionality allows geographical property discovery, while saved preferences and booking history streamline repeat usage. Real-world usage patterns show particularly strong adoption among business travelers managing expense reports and leisure travelers coordinating multi-stop itineraries. The app integrates secure payment processing and provides instant booking confirmation with detailed reservation management capabilities. User feedback trends indicate consistently positive experiences with property quality and staff service, though some operational inconsistencies emerge. Christine Holliday (2025-09-01) noted staff performance exceeded expectations while maintaining property cleanliness, though pool size limitations were noted. Stanley501 (2025-09-04) highlighted significant cost savings through app-exclusive parking rates and convenient location advantages. However, bonxbombers (2025-09-03) experienced refund policy confusion resulting in financial loss, indicating potential communication gaps between property policies and app representations. The application demonstrates particular strength in inventory breadth and reward value proposition, though variability in property-level policy implementation presents occasional challenges. Ideal for frequent travelers seeking accumulated benefits through consistent platform usage, while occasional users may find competitive pricing but should verify cancellation policies directly with properties. The platform serves most effectively when used for standard bookings with clear parameters rather than complex or frequently modified itineraries.

Key Features

  • Rewards program offering every tenth night free based on booking history averages
  • Map-based property discovery with real-time pricing and availability filtering
  • VIP Access properties providing exclusive perks for elite membership tiers
  • Comprehensive search filters including amenities, guest ratings, and neighborhood
  • Secure mobile payment integration with instant booking confirmation
  • Booking management system with itinerary organization and reminder functions

Why Users Love It

Extensive global property inventory
Value-accumulating rewards program

Perfect for: Frequent travelers seeking accumulated booking benefits and convenience

Ranking History

Track Hotels.com: Book hotels & more's performance in Travel over the last 30 days

Top 5
Top 10
Top 15
Below 15

Current Rank

#37

2 from last week

Best Rank

#24

All-time high

Average Rank

#37

30-day average

User Reviews

Ohio girl 123
Aug 30, 2025

Boutiquehotel The Church is a must stay in Arnhem. It is so unique and just beautiful. The room was very cozy and the bed was comfortable. We loved the old feel and the architecture of the building. The staff was extremely friendly and helpful. Americans need to relax a bit more about the open shower/toilet layout. While I would not find it convenient for a family or friends staying, it is perfect for couples. We will definitely stay again if we are back in Arnhem. Perfect!! Boutiquehotel The Church is a must stay in Arnhem. It is so unique and just beautiful. The room was very cozy and the bed was comfortable. We loved the old feel and the architecture of the building. The staff was extremely friendly and helpful. Americans need to relax a bit more about the open shower/toilet layout. While I would not find it convenient for a family or friends staying, it is perfect for couples. We will definitely stay again if we are back in Arnhem.

Jose Rodolfo Abascal
Aug 28, 2025

Effective and easy to use, to get best hotel and packages deals. Effective and Easy to use Effective and easy to use, to get best hotel and packages deals.

AoLeaAo
Aug 27, 2025

Rooms are very clean and comfortable while service is excellent as well. Excellence Rooms are very clean and comfortable while service is excellent as well.

JUSTGRIEGO
Aug 25, 2025

We didn’t have to pay for the outrageous parking so the stay was great and so was the fee for the amount hotels can go in that area. Store was right across the street with a Starbucks as well. Great stay We didn’t have to pay for the outrageous parking so the stay was great and so was the fee for the amount hotels can go in that area. Store was right across the street with a Starbucks as well.

C.B.8617
Aug 26, 2025

I gave it 5 stars so that hopefully people will see it. The true rating is less than 0. It would be a -5 stars if that were possible. I never write reviews, but my experience with Hotels.com has been utterly infuriating. I booked a room, only to find out at check-in that there was a deposit required—something I was never told about when booking. This is not just inconvenient; it’s deceptive. Things quickly went from bad to worse. When I pulled into the hotel parking lot, something popped two of my tires, leaving me stranded and stuck in my car. You would think that a company that handles bookings would at least try to help in an emergency. Not Hotels.com. I called customer service, and all I got were empty promises. The agents refused to provide any immediate assistance and insisted that I “wait for a specialist to call me back.” Hours later? Still nothing. No solutions. No accountability. Just a company that hides behind automated scripts and makes excuses while their customers suffer. Hotels.com doesn’t just fail at customer service—they actively make problems worse. If you value honesty, efficiency, or actually getting help when things go wrong, avoid this company at all costs. Absolute Nightmare – Hotels.com Doesn’t Care About Customers I gave it 5 stars so that hopefully people will see it. The true rating is less than 0. It would be a -5 stars if that were possible.I never write reviews, but my experience with Hotels.com has been utterly infuriating. I booked a room, only to find out at check-in that there was a deposit required—something I was never told about when booking. This is not just inconvenient; it’s deceptive.Things quickly went from bad to worse. When I pulled into the hotel parking lot, something popped two of my tires, leaving me stranded and stuck in my car. You would think that a company that handles bookings would at least try to help in an emergency. Not Hotels.com.I called customer service, and all I got were empty promises. The agents refused to provide any immediate assistance and insisted that I “wait for a specialist to call me back.” Hours later? Still nothing. No solutions. No accountability. Just a company that hides behind automated scripts and makes excuses while their customers suffer.Hotels.com doesn’t just fail at customer service—they actively make problems worse. If you value honesty, efficiency, or actually getting help when things go wrong, avoid this company at all costs.

App Details

Developer

Hotels.com

Platform

ios

Rating

4.8

Last Updated

10/7/2025