Hatch Sleep: Sleep Sounds

I have the first gen Hatch and have had a very positive experience with it. However we bought a second gen Hatch for our second child, and it’s been consistently unreliable. Although I have set and reset a schedule for the week, it shuts off every day. The only way to restart the schedule is to unplug the machine and manually restart the schedule. It’s so frustrating. What’s going on Hatch? I see all the other reviews here and on Reddit. I know my experience isn’t isolated. Unfortunately unless the second gen gets fixed ASAP, I strongly advise against purchasing this product. At this point we will probably just use our portable sound machine in place of the second gen. Also the second gen app interface is AWFUL. First gen had a great user interface, very easy. Now it’s difficult to navigate. Why Hatch? Why?? UPDATE: the issue still hasn’t resolved but Hatch customer service has been extra responsive, which I appreciate very much. We are on our way - hopefully - to getting our issue resolved. UPDATE 2: received the new Hatch second gen sent and shipped for free by Hatch customer service, and IT WORKS! None of the shutoff issues experienced before with our first second gen. Very grateful to the Hatch team for following up with me to make sure the issue was remedied. It finally works! Thank you Hatch team I have the first gen Hatch and have had a very positive experience with it. However we bought a second gen Hatch for our second child, and it’s been consistently unreliable. Although I have set and reset a schedule for the week, it shuts off every day. The only way to restart the schedule is to unplug the machine and manually restart the schedule. It’s so frustrating. What’s going on Hatch? I see all the other reviews here and on Reddit. I know my experience isn’t isolated. Unfortunately unless the second gen gets fixed ASAP, I strongly advise against purchasing this product. At this point we will probably just use our portable sound machine in place of the second gen. Also the second gen app interface is AWFUL. First gen had a great user interface, very easy. Now it’s difficult to navigate. Why Hatch? Why??UPDATE: the issue still hasn’t resolved but Hatch customer service has been extra responsive, which I appreciate very much. We are on our way - hopefully - to getting our issue resolved.UPDATE 2: received the new Hatch second gen sent and shipped for free by Hatch customer service, and IT WORKS! None of the shutoff issues experienced before with our first second gen. Very grateful to the Hatch team for following up with me to make sure the issue was remedied.

Had the Hatch baby for the past 6 years and used it every night. Never had an issue. I do wish there were more sound options but outside of that it’s been great. 6 years and counting Had the Hatch baby for the past 6 years and used it every night. Never had an issue. I do wish there were more sound options but outside of that it’s been great.

I’ve been using hatch for years now and love it. Definitely helps me wake up earlier as I always found it hard to wake up early when my room is pitch black, having the light gave me a little more motivation to get up. If you want a sunrise type alarm this is perfect the free version of the app does everything you want it to with the paid features just being some extra things if you want them but aren’t crucial. Lastly the customer service is awesome. I work shift work so I couldn’t just set my alarm to repeat on certain days as when I’m not home it would be waking up my girlfriend, so I submitted a suggestion to allow your alarms that don’t repeat to stay in your list after they go off this way you can just toggle them on with your prefers setting already there. I didn’t think it would be added just because it was one small request from a customer. I got the typical nice response from the company saying thanks for the suggestion and didn’t expect it to go farther than that. However, in an around a month that feature was in the app. Great and customer service on point I’ve been using hatch for years now and love it. Definitely helps me wake up earlier as I always found it hard to wake up early when my room is pitch black, having the light gave me a little more motivation to get up.If you want a sunrise type alarm this is perfect the free version of the app does everything you want it to with the paid features just being some extra things if you want them but aren’t crucial. Lastly the customer service is awesome. I work shift work so I couldn’t just set my alarm to repeat on certain days as when I’m not home it would be waking up my girlfriend, so I submitted a suggestion to allow your alarms that don’t repeat to stay in your list after they go off this way you can just toggle them on with your prefers setting already there. I didn’t think it would be added just because it was one small request from a customer. I got the typical nice response from the company saying thanks for the suggestion and didn’t expect it to go farther than that. However, in an around a month that feature was in the app.

I have loved the hatch app and lamp for my first year of use and am excited to use the second one we just bought for our new baby!! The company was very responsive when I had an issue with the app interface :) Love my hatch I have loved the hatch app and lamp for my first year of use and am excited to use the second one we just bought for our new baby!! The company was very responsive when I had an issue with the app interface :)

I have loved the hatch app and lamp for my first year of use and am excited to use the second one we just bought for our new baby!! The company was very responsive when I had an issue with the app interface :) Love my hatch I have loved the hatch app and lamp for my first year of use and am excited to use the second one we just bought for our new baby!! The company was very responsive when I had an issue with the app interface :)