GettingOut icon
GettingOut App Review: Comprehensive Analysis of Telmate's Prison Communication Platform

by Telmate, LLC

Telmate's GettingOut mobile app facilitates communication between incarcerated individuals and their contacts. The platform enables messaging, media sharing, and account deposits while facing significant technical and pricing challenges.

Detailed Review

GettingOut, developed by Telmate LLC, serves as a specialized communication platform designed to maintain connections between incarcerated individuals and their external contacts. The application occupies a unique position in the correctional technology market, offering digital alternatives to traditional prison communication methods while operating within strict correctional facility regulations and security protocols. The application's core functionality centers around messaging capabilities, allowing users to exchange text communications with approved contacts in correctional facilities. Additional features include photo and video sharing (subject to facility approval), contact management tools, and financial transaction processing for account deposits. The platform operates within a complex ecosystem where each correctional facility maintains distinct rules regarding communication permissions, media sharing, and transaction processing, creating a fragmented user experience across different institutions. User experience varies significantly depending on device compatibility and facility-specific implementations. The interface follows a utilitarian design with straightforward navigation to messaging, contacts, and account management sections. Real-world usage patterns indicate most users engage in frequent messaging during designated facility communication hours, with peak usage occurring during evening periods and weekends. The application's performance shows inconsistencies, with some users reporting smooth operation while others encounter persistent technical issues. User feedback reveals polarized experiences, as evidenced by multiple five-star reviews despite the application's low overall rating. JimKim's August 2025 review highlights pricing discrepancies between online and customer service transactions, noting that 'online purchase never works.' LolaArn's July 2025 review praises the communication capabilities while noting persistent error messages in the messaging interface. Aalynawhispers' August 2025 review mentions media sharing issues where 'pictures disappeared' after transmission attempts. The application demonstrates clear value in facilitating otherwise impossible communications, particularly through instant messaging capabilities that traditional mail cannot provide. However, significant limitations include inconsistent technical performance, variable pricing structures, and facility-dependent feature availability. The platform serves users who prioritize communication access over reliability concerns, functioning best for those with patience for technical troubleshooting and willingness to navigate complex payment systems.

Key Features

  • Secure messaging system enabling text communication between inmates and approved contacts with facility monitoring compliance
  • Media sharing capability allowing photo and video transmission subject to individual facility approval and content review
  • Integrated payment processing for account deposits supporting inmate commissary funds and communication credits
  • Contact management system maintaining approved contact lists per facility security requirements and inmate preferences
  • Real-time notification system alerting users to new messages and transaction status updates through push notifications

Why Users Love It

Facilitates crucial inmate connections
Streamlines communication processes

Perfect for: Individuals maintaining relationships with incarcerated persons requiring regulated communication

Screenshots

GettingOut screenshot 1GettingOut screenshot 2GettingOut screenshot 3GettingOut screenshot 4GettingOut screenshot 5GettingOut screenshot 6

Ranking History

Track GettingOut's performance in Social Networking over the last 30 days

Top 5
Top 10
Top 15
Below 15

Current Rank

#30

1 from last week

Best Rank

#24

All-time high

Average Rank

#29

30-day average

User Reviews

MIMMi_johnson
Oct 1, 2025

I’ve had so much troubles with this app. I end up calling to get help. I stay on hold for hours to get help and the app won’t accept what the facilities have helped me fix. It’s very frustrating. In today’s modern world you’d think something this important would be better addressed and worked on. .Thank you Needs improved I’ve had so much troubles with this app. I end up calling to get help. I stay on hold for hours to get help and the app won’t accept what the facilities have helped me fix. It’s very frustrating. In today’s modern world you’d think something this important would be better addressed and worked on. .Thank you

Aalynawhispers
Aug 17, 2025

I love this app hopefully it has fixed the bugs. And has matched the abilities for me to continue chatting. I had a few just when I tried to send images there were minor issues with sending and after a few days the pictures disappeared. Bueno trebajo I love this app hopefully it has fixed the bugs. And has matched the abilities for me to continue chatting. I had a few just when I tried to send images there were minor issues with sending and after a few days the pictures disappeared.

LolaArn
Jul 25, 2025

The app is a great tool to communicate and stay connected to your loved ones incarcerated. My only hope is updates would be afforded often there has been an error for several weeks hanging out ever the message area. Otherwise it’s a great resource. Thanks for creating!! Grateful for it! The app is a great tool to communicate and stay connected to your loved ones incarcerated. My only hope is updates would be afforded often there has been an error for several weeks hanging out ever the message area. Otherwise it’s a great resource. Thanks for creating!!

JimKim
Aug 2, 2025

Being able to communicate with inmate is fine but the app is running a scam when it comes to buying time. There is one rate charge for online purchases and twice the charge to purchase via customer service which one is always forced to go to as the online purchase never works, you are directed to call customer service which takes forever to get to a person. I have sent a request to the Indiana Attorney General’s office to initiate an investigation of this group. This App is a Scam Being able to communicate with inmate is fine but the app is running a scam when it comes to buying time. There is one rate charge for online purchases and twice the charge to purchase via customer service which one is always forced to go to as the online purchase never works, you are directed to call customer service which takes forever to get to a person. I have sent a request to the Indiana Attorney General’s office to initiate an investigation of this group.

ErikaJ5
Aug 12, 2025

I can’t believe this app has 2 stars, people really don’t appreciate how far speaking with a love one has come. You can get in contact with them almost instantly! I love gtl app #freethereal Great app I can’t believe this app has 2 stars, people really don’t appreciate how far speaking with a love one has come. You can get in contact with them almost instantly! I love gtl app #freethereal

App Details

Developer

Telmate, LLC

Platform

ios

Rating

2.0

Last Updated

10/7/2025