Citi Mobile® icon
Citi Mobile® App Review: Comprehensive Digital Banking Analysis

by Citibank

4.9
IOSFinance
Citibank's mobile banking platform enables account management, mobile deposits, and peer-to-peer payments. The app targets existing Citi customers seeking streamlined financial management with its 4.88/5 App Store rating reflecting generally positive user reception.

Detailed Review

The Citi Mobile® application serves as Citibank's primary digital banking interface, providing comprehensive financial management tools for iOS users. With its 4.88-star rating, the application positions itself as a competitive offering in the crowded mobile banking space, emphasizing convenience and accessibility for modern banking consumers. The application's core functionality includes mobile check deposit capabilities, ATM location services, and Zelle® integration for peer-to-peer payments. Notable features include the ability to open new accounts digitally without branch visits, instant card replacement requests, and Citi Mobile® Snapshot—a quick-view feature that displays account information without requiring full authentication. These tools collectively provide a robust suite of banking services that reduce dependency on physical branches. User experience demonstrates generally intuitive navigation with streamlined transaction flows, though some interface elements warrant examination. The application maintains Citibank's corporate branding while implementing responsive design principles. Real-world usage patterns indicate strongest adoption among urban professionals and existing Citi customers managing multiple accounts, with particular appreciation for the mobile deposit functionality that eliminates check-cashing visits to branches. User feedback reveals consistent praise for reliability and customer service, as exemplified by Eddie Breezo's July 2025 review citing positive institutional support during difficult circumstances. However, Drum Ziljian's August 2025 report identifies specific Zelle® input bugs, while Unsatisfied!!!!!!!!!'s September 2025 critique highlights disruptive update prompts during critical usage moments. These mixed reports suggest generally solid performance with occasional technical hiccups. The application excels in providing comprehensive banking functionality with particularly strong implementation of digital account opening and mobile deposit features. Limitations include occasional technical glitches in payment processing and potentially intrusive update mechanisms. Ideal for existing Citibank customers seeking to reduce branch visits, though users requiring complex financial products may still benefit from in-person consultation.

Key Features

  • Mobile Check Deposit enables remote check processing using device cameras, eliminating branch visits for deposit transactions
  • Zelle® Integration provides fee-free peer-to-peer payments with trusted contacts through secure banking infrastructure
  • Digital Account Opening allows complete checking or savings account establishment without physical branch requirements
  • ATM Location Services utilize GPS functionality to identify nearest fee-free machines with real-time availability status
  • Card Replacement System streamlines lost or stolen card requests with expedited shipping options and instant freezing
  • Snapshot View displays account balances and recent transactions without full authentication for quick financial overviews

Why Users Love It

Comprehensive feature set
Strong customer service integration

Perfect for: Existing Citibank customers seeking digital banking convenience

Screenshots

Citi Mobile® screenshot 1Citi Mobile® screenshot 2Citi Mobile® screenshot 3Citi Mobile® screenshot 4Citi Mobile® screenshot 5Citi Mobile® screenshot 6

Ranking History

Track Citi Mobile®'s performance in Finance over the last 30 days

Top 5
Top 10
Top 15
Below 15

Current Rank

#21

4 from last week

Best Rank

#14

All-time high

Average Rank

#18

30-day average

User Reviews

DD Willows
Dec 6, 2025

I called in today,… desperately needing an annual statement that was no longer available on the website the gentleman that answered the phone was more than delighted to help me. He was polite, and very, very helpful. I love city cards, double cashback. Fantastic customer service I called in today,… desperately needing an annual statement that was no longer available on the website the gentleman that answered the phone was more than delighted to help me. He was polite, and very, very helpful. I love city cards, double cashback.

JosephMekael
Dec 12, 2025

I’m grateful for everything that I’m able to do through the mobile app, especially cash checks. It makes it so much easier for a person like me, with disabilities, to be able to handle business online, seamlessly. Thank you Citi Bank. True! 😇🤑💰💵 Can Always Count on Citi I’m grateful for everything that I’m able to do through the mobile app, especially cash checks. It makes it so much easier for a person like me, with disabilities, to be able to handle business online, seamlessly. Thank you Citi Bank. True! 😇🤑💰💵

Happy Customer 718
Dec 9, 2025

I’ve had this account for over 20 years and never knew I could use mobile banking. It’s so convenient and easy. Easy I’ve had this account for over 20 years and never knew I could use mobile banking. It’s so convenient and easy.

LAJonD
Dec 10, 2025

The app is pretty user-friendly. My only complaint is that Deposits are listed under Payments. It should be somewhere else, although I have adjusted to Citi’s counterintuitive description. Pretty user friendly The app is pretty user-friendly. My only complaint is that Deposits are listed under Payments. It should be somewhere else, although I have adjusted to Citi’s counterintuitive description.

Gatobori
Dec 19, 2025

My first auto purchase was back in 1978 with Chase Bank. In the present still with Chase cause they make me feel as a real family, nowhere they have this Natural Vibes. TRUST My first auto purchase was back in 1978 with Chase Bank. In the present still with Chase cause they make me feel as a real family, nowhere they have this Natural Vibes.

App Details

Developer

Citibank

Platform

ios

Rating

4.9

Last Updated

1/7/2026