Citi Mobile® icon
Citi Mobile® App Review: Comprehensive Digital Banking Analysis

by Citibank

4.9
IOSFinance
Citibank's mobile banking platform enables account management, mobile deposits, and peer-to-peer payments. The app targets existing Citi customers seeking streamlined financial management with its 4.88/5 App Store rating reflecting generally positive user reception.

Detailed Review

The Citi Mobile® application serves as Citibank's primary digital banking interface, providing comprehensive financial management tools for iOS users. With its 4.88-star rating, the application positions itself as a competitive offering in the crowded mobile banking space, emphasizing convenience and accessibility for modern banking consumers. The application's core functionality includes mobile check deposit capabilities, ATM location services, and Zelle® integration for peer-to-peer payments. Notable features include the ability to open new accounts digitally without branch visits, instant card replacement requests, and Citi Mobile® Snapshot—a quick-view feature that displays account information without requiring full authentication. These tools collectively provide a robust suite of banking services that reduce dependency on physical branches. User experience demonstrates generally intuitive navigation with streamlined transaction flows, though some interface elements warrant examination. The application maintains Citibank's corporate branding while implementing responsive design principles. Real-world usage patterns indicate strongest adoption among urban professionals and existing Citi customers managing multiple accounts, with particular appreciation for the mobile deposit functionality that eliminates check-cashing visits to branches. User feedback reveals consistent praise for reliability and customer service, as exemplified by Eddie Breezo's July 2025 review citing positive institutional support during difficult circumstances. However, Drum Ziljian's August 2025 report identifies specific Zelle® input bugs, while Unsatisfied!!!!!!!!!'s September 2025 critique highlights disruptive update prompts during critical usage moments. These mixed reports suggest generally solid performance with occasional technical hiccups. The application excels in providing comprehensive banking functionality with particularly strong implementation of digital account opening and mobile deposit features. Limitations include occasional technical glitches in payment processing and potentially intrusive update mechanisms. Ideal for existing Citibank customers seeking to reduce branch visits, though users requiring complex financial products may still benefit from in-person consultation.

Key Features

  • Mobile Check Deposit enables remote check processing using device cameras, eliminating branch visits for deposit transactions
  • Zelle® Integration provides fee-free peer-to-peer payments with trusted contacts through secure banking infrastructure
  • Digital Account Opening allows complete checking or savings account establishment without physical branch requirements
  • ATM Location Services utilize GPS functionality to identify nearest fee-free machines with real-time availability status
  • Card Replacement System streamlines lost or stolen card requests with expedited shipping options and instant freezing
  • Snapshot View displays account balances and recent transactions without full authentication for quick financial overviews

Why Users Love It

Comprehensive feature set
Strong customer service integration

Perfect for: Existing Citibank customers seeking digital banking convenience

Screenshots

Citi Mobile® screenshot 1Citi Mobile® screenshot 2Citi Mobile® screenshot 3Citi Mobile® screenshot 4Citi Mobile® screenshot 5Citi Mobile® screenshot 6

Ranking History

Track Citi Mobile®'s performance in Finance over the last 30 days

Top 5
Top 10
Top 15
Below 15

Current Rank

#18

1 from last week

Best Rank

#17

All-time high

Average Rank

#21

30-day average

User Reviews

Zing Whistle
Sep 27, 2025

This app has never failed me in the 3 years I’ve had Citi Mobile! Great App This app has never failed me in the 3 years I’ve had Citi Mobile!

Tommy-ny
Sep 26, 2025

If you want an easy app to use, this is it. The occasional upgrades they put in only make it better. Easy If you want an easy app to use, this is it. The occasional upgrades they put in only make it better.

Drum Ziljian
Aug 22, 2025

When I try to send money with Zelle, the system brings the window for putting the amount. When I start writingvtge amount, it does not. Most probably some bug Problem with Zelle When I try to send money with Zelle, the system brings the window for putting the amount. When I start writingvtge amount, it does not. Most probably some bug

Unsatisfied!!!!!!!!!
Sep 5, 2025

When you’re in a major city trying to access your account is not the time for you to demand that I update my account. Give people a warning and a time frame so it can be done at a more convenient time. Have those college educated employees use their heads Stupidity in Design and Functionality When you’re in a major city trying to access your account is not the time for you to demand that I update my account. Give people a warning and a time frame so it can be done at a more convenient time. Have those college educated employees use their heads

Golfinpop
Sep 2, 2025

Citibank credit card is among the best credit cards on the market. Their employees are courteous and very prompt and their replies it is always a pleasure to do business with them Citi Bank credit card Citibank credit card is among the best credit cards on the market. Their employees are courteous and very prompt and their replies it is always a pleasure to do business with them

App Details

Developer

Citibank

Platform

ios

Rating

4.9

Last Updated

10/7/2025