Chipotle icon
Chipotle Mobile App: Comprehensive Review of Features and User Experience

by Chipotle Mexican Grill

4.6
IOSFood & Drink
Chipotle's iOS app streamlines ordering for pickup/delivery while integrating loyalty rewards. The application serves frequent customers seeking convenience and value through automated point accumulation and redemption options.

Detailed Review

The Chipotle mobile application serves as a digital extension of the restaurant chain's operations, enabling users to place orders for pickup or delivery while managing loyalty rewards through a unified platform. With a 4.61/5 App Store rating, the app positions itself as a convenience-focused solution for the brand's customer base, eliminating wait times and providing personalized ordering experiences. The app's core functionality centers on three primary components: menu browsing with customization options, order placement for pickup or delivery, and integrated rewards management. Users can build meals through the same ingredient selection process available in physical locations, with special instructions accommodated for dietary preferences. The rewards system automatically tracks points for both in-app and in-store purchases (when scanning the app), with redemption available through the Rewards Exchange for food items, merchandise, or charitable donations. The 'favorite reward' feature allows users to set goals and monitor progress toward specific rewards. User experience demonstrates particular strength in interface design, with multiple reviewers noting exceptional usability. The layout follows intuitive patterns for food customization, and order tracking provides clear timelines for preparation completion. Real-world usage patterns show highest engagement during lunch and dinner hours, with order-ahead functionality proving valuable for office workers and families seeking to minimize wait times. The app also serves as an exclusive channel for limited-time offerings and special promotions. User feedback trends consistently highlight satisfaction with both functionality and food quality, though some comments address menu changes rather than app performance. The September 1, 2025 review from 'Excellent service & food' specifically praised store staff rather than app features, while 'toddlikesbeer' on July 31, 2025—identifying as a mobile app professional—noted the UI as 'super easy to use.' Several reviews including 'Og reviewer 7373' from September 4, 2025 blended app experience with general brand enthusiasm, stating 'Easy, affordable and all around the best food.' The application's primary strength lies in its seamless integration of ordering and loyalty systems, though limitations include occasional synchronization issues between digital orders and kitchen operations during peak hours. The app serves most effectively as a tool for regular customers who frequently purchase from Chipotle and wish to accumulate rewards efficiently, while occasional users may find less value in the rewards ecosystem. Delivery functionality varies by location and depends on third-party partnership availability.

Key Features

  • Integrated rewards system automatically banks points for all orders placed through the app, creating seamless loyalty tracking
  • In-store code scanning allows point accumulation for physical purchases, bridging digital and physical experiences
  • Rewards Exchange enables redemption for food items, branded merchandise, or charitable donations through multiple options
  • Favorite reward setting lets users track progress toward specific goals with visual progress indicators
  • Exclusive early access to new menu items provides value for dedicated brand enthusiasts
  • Comprehensive order customization mirrors in-store options with special instruction fields for dietary needs

Why Users Love It

Seamless rewards integration
Intuitive order customization

Perfect for: Frequent Chipotle customers seeking convenience and rewards

Screenshots

Chipotle screenshot 1Chipotle screenshot 2Chipotle screenshot 3Chipotle screenshot 4Chipotle screenshot 5Chipotle screenshot 6

Ranking History

Track Chipotle's performance in Food & Drink over the last 30 days

Top 5
Top 10
Top 15
Below 15

Current Rank

#13

+1 from last week

Best Rank

#2

All-time high

Average Rank

#14

30-day average

User Reviews

Gmayol1020
Nov 3, 2025

Love the food and the app lets me order from home 😋🙂 Love it Love the food and the app lets me order from home 😋🙂

v-ellen
Nov 3, 2025

I always like to order from app even if I’m 200 feet away! User Friendly App I always like to order from app even if I’m 200 feet away!

Inspector Joe
Nov 4, 2025

I’ve been ordering food from this location for over a year. Out of all chipotle locations this one is by far the best they always give you proper servings. Best location Chipotle needs I’ve been ordering food from this location for over a year. Out of all chipotle locations this one is by far the best they always give you proper servings.

themacstevenson
Oct 30, 2025

I love you, Chipotle. You only let me down sometimes, but I’m loyal to you until I die. Love you. I love you, Chipotle. You only let me down sometimes, but I’m loyal to you until I die.

Review. Gift cards in app
Oct 31, 2025

I love the app, but it would be helpful if the app could store and make use of more than one gift card/ more than one payment option at a time. It’s a bit of trouble when a gift card balance is too low to cover a meal, but I can’t cover the remaining cost with another gift card or even a credit card. Thanks! Gift cards I love the app, but it would be helpful if the app could store and make use of more than one gift card/ more than one payment option at a time. It’s a bit of trouble when a gift card balance is too low to cover a meal, but I can’t cover the remaining cost with another gift card or even a credit card. Thanks!

App Details

Developer

Chipotle Mexican Grill

Platform

ios

Rating

4.6

Last Updated

11/7/2025