The Chili's mobile application, developed by Brinker International Payroll Company, L.P., serves as a digital ordering platform for the popular casual dining chain. Positioned as a convenience tool for time-conscious diners, the app aims to streamline the process of accessing Chili's menu items and managing loyalty rewards through mobile devices. The recent redesign represents a significant overhaul addressing longstanding technical concerns while maintaining the core ordering functionality that regular customers depend on. Core functionality centers around three primary use cases: pickup ordering, delivery coordination, and rewards management. The ordering system allows users to browse the full menu, customize items, and complete transactions within the app interface. The reorder feature enables one-tap repetition of previous orders, particularly valuable for regular customers with established preferences. Location services help users identify nearby Chili's locations with operating hours and contact information. The rewards tracking system monitors My Chili's perks progression and available benefits. User experience has undergone substantial improvements according to recent feedback, though historical issues persist in some user reports. The interface employs a redesigned navigation system with prominent ordering buttons and simplified menu categorization. Real-world usage patterns indicate most users engage for quick lunch orders, family meal planning, or reward redemption. The app demonstrates particular strength during peak dining hours when in-restaurant wait times might otherwise discourage patronage. User feedback reveals a notable divide between pre-redesign and post-redesign experiences. Multiple reviews from July 2025 (Toodles1990, Speedyjose) cited persistent logout issues and order status visibility problems. However, August 2025 reviews (Dill_Pickle_2, Gucci130) indicate the redesign substantially resolved these technical concerns while maintaining ordering functionality. JR100TX's criticism represents the most severe assessment, suggesting fundamental architectural issues despite the apparent rating inflation in the review system. The application demonstrates clear strengths in ordering convenience and rewards integration but continues facing credibility challenges from historical technical issues. Ideal use cases include regular Chili's patrons seeking to avoid wait times, families coordinating large orders in advance, and loyalty program members tracking reward progression. The app's value proposition remains strongest for users who frequently visit Chili's locations and prioritize ordering efficiency over exploratory dining experiences.