Chewy - Pet Care & Pharmacy icon
Chewy - Pet Care & Pharmacy: Comprehensive App Review

by Chewy, Inc.

4.9
IOSShopping
Chewy's mobile app provides comprehensive pet supply shopping with 3,000+ brands, pharmacy services, and 24/7 expert support. The platform serves pet owners seeking convenience through features like Autoship and free 365-day returns.

Detailed Review

Chewy - Pet Care & Pharmacy represents a comprehensive mobile commerce solution targeting pet owners seeking streamlined access to supplies, medications, and expert advice. The iOS application serves as a mobile extension of Chewy's established e-commerce platform, positioning itself as an all-in-one destination for pet care needs across various animal types including dogs, cats, fish, reptiles, and horses. The application's core functionality centers around an extensive product catalog featuring over 3,000 brands of pet food, treats, toys, and healthcare products. Notable features include the Autoship subscription service for automated recurring deliveries, integrated pharmacy services for prescription medications, and 24/7 access to veterinary professionals through chat support. The platform processes payments securely and offers free shipping on orders over $49, with most deliveries arriving within 1-2 business days according to user reports. User experience demonstrates thoughtful design with intuitive navigation, search functionality filtered by pet type, and streamlined reordering capabilities. The interface maintains visual consistency with the web platform while optimizing touch interactions for mobile devices. Real-world usage patterns show particular strength in recurring purchase scenarios, emergency supply ordering, and prescription management, with users frequently leveraging the saved payment information and address profiles for rapid checkout completion. User feedback trends consistently highlight exceptional customer service and convenience factors. Reviewer biginnerbi (August 6, 2025) noted the app's particular value for disabled users who find physical shopping challenging, while mwnotary (August 6, 2025) praised the reliable 1-2 day delivery service. Multiple reviews including from Padappy (August 6, 2025) emphasized the combination of product selection and customer support as distinguishing factors compared to competitors. The application demonstrates notable strengths in delivery reliability, customer service responsiveness, and product variety, though some users may find the interface occasionally cluttered during promotional periods. The platform serves most effectively for pet owners managing multiple animals, those requiring regular medication refills, or households preferring bulk purchasing with scheduled deliveries. Limitations include geographic delivery restrictions for certain items and occasional inventory synchronization delays between mobile and web platforms.

Key Features

  • Autoship subscription service automatically delivers pet supplies on customizable schedules, ensuring consistent inventory without manual reordering
  • Integrated pharmacy functionality manages prescription medications with veterinarian verification and automated refill reminders
  • 24/7 live chat support connects users with pet care experts for immediate product recommendations and health advice
  • Free 365-day return policy allows risk-free product testing with prepaid return shipping for unsatisfactory items
  • Comprehensive search filters by pet type, brand, price range, and special dietary needs streamline product discovery
  • Order tracking with real-time delivery updates and delivery instructions for secure package receipt

Why Users Love It

Exceptional delivery speed
Superior customer service

Perfect for: Pet owners seeking convenient supply management and medication access

Ranking History

Track Chewy - Pet Care & Pharmacy's performance in Shopping over the last 30 days

Top 5
Top 10
Top 15
Below 15

Current Rank

#40

+1 from last week

Best Rank

#34

All-time high

Average Rank

#41

30-day average

User Reviews

Redelmaier
Jul 30, 2025

I love Chewy! I have 2 miniature Aussies and if I need something for the, Chewy has it and ships it out right away and my dogs love it when the Chewy box is delivered! Chewy I love Chewy! I have 2 miniature Aussies and if I need something for the, Chewy has it and ships it out right away and my dogs love it when the Chewy box is delivered!

filigree33
Jul 30, 2025

I ordered imperative meds for my Frenchie and it came a day early. That is magna by my book. dependable above expectation! I ordered imperative meds for my Frenchie and it came a day early. That is magna by my book.

SugerG
Jul 30, 2025

My dog loves this food. It’s perfect very easy to use. She eats every bite. Never have any problems with her. I love the fact that chewy delivers promptly and right to my door. Lucy food My dog loves this food. It’s perfect very easy to use. She eats every bite. Never have any problems with her. I love the fact that chewy delivers promptly and right to my door.

mwnotary
Aug 7, 2025

Using chewy for years, excellent service, and next day or two day at your place of residence Great company Using chewy for years, excellent service, and next day or two day at your place of residence

Padappy
Aug 7, 2025

What can I say; Chewy is the best-food selection - other pet needs - and hands down the best customer service! The best What can I say; Chewy is the best-food selection - other pet needs - and hands down the best customer service!

App Details

Developer

Chewy, Inc.

Platform

ios

Rating

4.9

Last Updated

10/7/2025