Be My Eyes icon
Be My Eyes App Review: Comprehensive Visual Assistance Platform

by Be My Eyes

4.8
IOSLifestyle
Be My Eyes connects blind and low-vision users with human volunteers and AI tools for real-time visual assistance. The platform offers multilingual support and corporate assistance channels through a single application.

Detailed Review

Be My Eyes represents a significant advancement in accessibility technology, providing blind and low-vision users with multiple visual assistance options through a single mobile application. The platform has established itself as a market leader in visual assistance technology, serving over half a million blind users worldwide with support from more than 7 million volunteers across 185 languages. The application's core functionality revolves around three distinct assistance modalities: live video connections with human volunteers, an AI-powered image description system, and dedicated corporate support channels. Users can initiate video calls with volunteers who provide real-time visual descriptions of their surroundings, objects, or documents. The AI image recognition feature offers instant automated descriptions for quick queries, while specialized corporate support connects users with trained representatives from partner companies for product-specific assistance. User experience demonstrates thoughtful design considerations for the target audience, featuring large, high-contrast interface elements and straightforward navigation. The application maintains reliable connection speeds and clear audio quality during video calls, which is critical for users relying on auditory feedback. Real-world usage patterns show peak activity during daily living tasks such as reading expiration dates, identifying clothing colors, navigating unfamiliar environments, and troubleshooting household appliances. User feedback consistently highlights the application's social impact and reliability. MMA_G's April 2025 review describes it as 'one of the few apps that makes difference in the world,' while Keisha from Hawaii's June 2025 testimonial notes its utility during vision loss from medical conditions. Volunteer perspectives like aToonz's June 2025 review emphasize the reciprocal benefits, noting how assisting others provides personal fulfillment for disabled volunteers themselves. The application's primary strength lies in its multi-modal approach that ensures assistance availability across different scenarios, though occasional connectivity issues during peak hours represent a limitation. The platform excels particularly for immediate visual identification tasks, routine daily challenges, and product-specific support situations. While the AI feature provides quick responses for simple queries, complex or nuanced visual descriptions still benefit most from human volunteer assistance.

Key Features

  • Live video connection with volunteers provides real-time visual descriptions of environments, objects, or documents through smartphone cameras
  • AI image recognition delivers instant automated descriptions for quick visual queries without waiting for human assistance
  • Corporate support channels connect users with trained company representatives for product-specific assistance and troubleshooting
  • Multilingual support enables communication with volunteers speaking 185 languages, accommodating diverse global user base
  • High-contrast interface design ensures accessibility for low-vision users with clear, large buttons and intuitive navigation
  • Volunteer matching system connects users with available helpers within seconds, ensuring prompt assistance during urgent needs

Why Users Love It

Multiple assistance modalities
Global volunteer network

Perfect for: Blind and low-vision individuals requiring visual assistance

User Reviews

SmartDrug
Feb 19, 2025

App is easy to use, takes only a minute to setup and be helping people. Easy to volunteer and help App is easy to use, takes only a minute to setup and be helping people.

MMA_G
Apr 10, 2025

This is one of the few app that makes difference in the world The world best app This is one of the few app that makes difference in the world

NotVladYT
Jun 27, 2025

I really love the idea of people helping blind people find something, its so nice how 9 MILLION people volunteer to help the blind! and im also very happy that 900k blind people found this app! Great idea! I really love the idea of people helping blind people find something,its so nice how 9 MILLION people volunteer to help the blind! and im also very happy that 900k blind people found this app!

Keisha from Hawaii
Jun 25, 2025

Hey I’ve found this app couple years back when I started losing my eye sight due to a unknown sickness that my doctors still don’t know the cause of, anyways I downloaded this app in help that incase I needed help I’d be able to get it at a moments notice quick as a phone call, during the time I still had my sight I was able to help a lot of folks with their day to day stuff like finding the other side of a shoe or explaining how a layout of their new home was just for a second opinion, you can’t always trust your people near you but a stranger will either tell you a bold face lie or unconditionally tell you the truth. I loved being able to help folks thru this app it was so easy. Just a phone call and I was able to answer and help anyone. One day I’ll need that help and until then I’ll be a helper till I’m a user of this app 🫶🏽🫶🏽🫶🏽🫶🏽 I’m a helper turning user Hey I’ve found this app couple years back when I started losing my eye sight due to a unknown sickness that my doctors still don’t know the cause of, anyways I downloaded this app in help that incase I needed help I’d be able to get it at a moments notice quick as a phone call, during the time I still had my sight I was able to help a lot of folks with their day to day stuff like finding the other side of a shoe or explaining how a layout of their new home was just for a second opinion, you can’t always trust your people near you but a stranger will either tell you a bold face lie or unconditionally tell you the truth. I loved being able to help folks thru this app it was so easy. Just a phone call and I was able to answer and help anyone. One day I’ll need that help and until then I’ll be a helper till I’m a user of this app 🫶🏽🫶🏽🫶🏽🫶🏽

aToonz
Jun 23, 2025

At my lowest moments for some reason, this app rings with someone who needs help. And selfishly, it is good for me. As a disabled person myself, I’m so glad I can help someone with an every day task or something else they need a hand for. Sometimes also I think people are lonely and just want to feel someone is there for them. I get that too and am happy to do it. If I could add something to the app, it would be a chat box that can speak to the blind person, and a way to keep in touch (safely). A gentleman had to email me a video to follow up so that I could complete the task, and it was difficult to tell him how to contact me. Love this app (sighted person) At my lowest moments for some reason, this app rings with someone who needs help. And selfishly, it is good for me. As a disabled person myself, I’m so glad I can help someone with an every day task or something else they need a hand for. Sometimes also I think people are lonely and just want to feel someone is there for them. I get that too and am happy to do it. If I could add something to the app, it would be a chat box that can speak to the blind person, and a way to keep in touch (safely). A gentleman had to email me a video to follow up so that I could complete the task, and it was difficult to tell him how to contact me.

App Details

Developer

Be My Eyes

Platform

ios

Rating

4.8

Last Updated

9/6/2025