Alaska Airlines icon
Alaska Airlines Mobile App: Comprehensive Review of Features and Performance

by Alaska Airlines, Inc.

4.8
IOSTravel
The Alaska Airlines mobile app provides a comprehensive travel companion for booking, managing flights, and navigating airports. Designed for frequent flyers and occasional travelers seeking streamlined airline operations and mileage management.

Detailed Review

The Alaska Airlines mobile application serves as a digital travel companion, offering end-to-end flight management capabilities for iOS users. Positioned within the competitive airline app market, it distinguishes itself through deep integration with Alaska's Mileage Plan ecosystem and operational features tailored to the airline's specific passenger experience. The app's core functionality encompasses flight booking with support for percentage-off codes and mileage redemption, comprehensive account management including elite status tracking, and digital wallet integration for payment methods. Its operational tools include mobile boarding passes, real-time flight status updates, and airport navigation assistance. The integration with Alaska's loyalty program provides granular visibility into mileage balances and status progression, which represents a significant value proposition for frequent travelers. User experience demonstrates thoughtful design with a clean interface prioritizing flight information and next-step actions. The app organizes features logically around travel timelines: pre-flight booking tools transition seamlessly to day-of-travel functionalities like mobile check-in and boarding passes. Real-world usage patterns show particularly strong adoption for last-minute check-ins and airport navigation, with users frequently accessing the app during travel days for gate changes and flight status updates. User feedback trends indicate high satisfaction with time-saving features, though occasional technical limitations emerge. Reviewer rocklilmel (September 4, 2025) noted the app's value in skipping check-in processes when running late, while Seat purchase (July 31, 2025) reported frustration with seat selection responsiveness causing desired options to disappear. Multiple reviews from August and September 2025 highlight positive experiences with customer service integration, suggesting the app successfully bridges digital and human assistance channels. The application demonstrates notable strengths in loyalty program integration and operational efficiency, particularly for Alaska Airlines' frequent flyers. Limitations include occasional latency in seat selection updates and dependency on stable internet connectivity for full functionality. Ideal use cases involve travelers seeking to maximize mileage benefits, business travelers requiring efficient airport transit, and passengers preferring digital over physical documentation throughout their journey.

Key Features

  • Mobile check-in and digital boarding passes enable passengers to bypass airport kiosks and proceed directly to security, significantly reducing pre-flight wait times
  • Integrated Mileage Plan management provides real-time tracking of elite status progression and mileage balances, allowing strategic travel planning around loyalty benefits
  • Flexible booking engine supports both cash and mileage payments, including percentage-off codes for promotional fare applications during reservation process
  • Real-time flight status updates and push notifications keep travelers informed about gate changes, delays, and boarding times throughout the travel experience
  • Digital wallet integration stores multiple payment methods and loyalty cards, streamlining the booking process and facilitating quicker transaction completion
  • Comprehensive trip management consolidates all upcoming itineraries with detailed information including seat assignments, baggage details, and terminal maps

Why Users Love It

Seamless loyalty program integration
Efficient airport navigation tools

Perfect for: Alaska Airlines frequent flyers and mileage program members

Ranking History

Track Alaska Airlines's performance in Travel over the last 30 days

Top 5
Top 10
Top 15
Below 15

Current Rank

#36

9 from last week

Best Rank

#21

All-time high

Average Rank

#28

30-day average

User Reviews

White.irbys
Nov 2, 2025

Great airline and credit card, but disappointed by one major issue. Lounge passes from the top-tier Atmos card don’t allow kids to enter for free, even though the lounge membership mentions children. This was a key reason I chose this card as my main one. I hope Alaska fixes this soon—AA allows four kids without any problem. Atmos Infinite Credit card benefits Great airline and credit card, but disappointed by one major issue. Lounge passes from the top-tier Atmos card don’t allow kids to enter for free, even though the lounge membership mentions children. This was a key reason I chose this card as my main one. I hope Alaska fixes this soon—AA allows four kids without any problem.

Whine&Choklit
Nov 2, 2025

I love the app on my iPhone, but it would be great if it took full advantage of the screen space on an iPad. Thanks! Full iPad Support I love the app on my iPhone, but it would be great if it took full advantage of the screen space on an iPad. Thanks!

Celestina Murphy
Nov 3, 2025

I absolutely love everything about Alaska Airlines! Their customer service is incredible, and they always go above and beyond. I really appreciate the way they communicate with customers and how connected their employees seem to be. Their loyalty program is amazing! It’s always a great experience with Alaska Airlines. Loyal to Alaska - they’ve earned it! I absolutely love everything about Alaska Airlines! Their customer service is incredible, and they always go above and beyond. I really appreciate the way they communicate with customers and how connected their employees seem to be. Their loyalty program is amazing! It’s always a great experience with Alaska Airlines.

全是恩典
Nov 3, 2025

I loved the check in procedure, it’s awesome and fast. Gloria I loved the check in procedure, it’s awesome and fast.

Mariettasings
Oct 31, 2025

The Alaska booking agents are the best I needed to book seats for in advance for my trip and she was extremely helpful. This is why I travel Alaska Airlines.!🌟🌟🌟🌟🌟🌟🌟🌟 Awesome booking agent!! The Alaska booking agents are the best I needed to book seats for in advance for my trip and she was extremely helpful. This is why I travel Alaska Airlines.!🌟🌟🌟🌟🌟🌟🌟🌟

App Details

Developer

Alaska Airlines, Inc.

Platform

ios

Rating

4.8

Last Updated

11/6/2025