VA Video Connect icon
VA Video Connect: Comprehensive Review of the VA's Telehealth Platform

by US Department of Veterans Affairs (VA)

4.5
ANDROIDMedical
VA Video Connect enables secure telehealth appointments between veterans and VA healthcare providers. The Android app features encrypted video conferencing, reducing travel burdens for rural veterans while maintaining clinical-grade security standards for remote medical consultations.

Detailed Review

VA Video Connect represents the US Department of Veterans Affairs' dedicated telehealth solution, providing Android users with secure video consultation capabilities directly with their healthcare teams. The application addresses critical access barriers for veterans, particularly those in remote areas or with mobility challenges, by delivering healthcare services through encrypted mobile connections. The platform's core functionality centers on high-quality video conferencing with end-to-end encryption, ensuring patient privacy meets healthcare compliance standards. Users can schedule and join appointments through an intuitive interface that integrates with existing VA systems, requiring authentication through VA credentials for security. The user experience demonstrates thoughtful design for the veteran population, with large interface elements and straightforward navigation. Real-world usage patterns show veterans primarily utilize the app for routine follow-ups, medication management consultations, and mental health services where in-person travel proves challenging. The application maintains connection stability even in areas with moderate bandwidth, though performance may vary based on local network conditions. Healthcare providers can share documents and educational materials during sessions, enhancing the clinical interaction beyond basic video communication. User feedback consistently highlights reliability and convenience as standout attributes. Todd Davey's May 2025 review notes 'the connection always is good and stable' with 'video and sound clear,' though he suggests AI-powered subtitles and transcripts could enhance accessibility. Ken Dann's June 2025 endorsement emphasizes how the video component 'allows both people to see the nonverbal cues that a mere phone call cannot,' particularly valuable for veterans living 'a significant distance from the provider's location.' Glenn Mumper's June 2025 review confirms the 'crisp and clear' video quality that prevents 'wast[ing] an entire day' traveling to appointments. The application's primary strength lies in its specialized design for veteran healthcare needs, though limitations include dependency on VA system integration and lack of features common in consumer video apps. While the encryption and security protocols exceed typical standards, some users note the absence of captioning features and appointment documentation options. The platform serves most effectively for veterans established within the VA system requiring routine care, though emergency services remain outside its scope. Rural veterans with limited transportation options derive particular benefit, as do those managing chronic conditions requiring frequent check-ins.

Key Features

  • End-to-end encrypted video conferencing ensures patient privacy and meets healthcare compliance requirements for sensitive medical discussions
  • VA credential integration allows seamless authentication and connection to existing medical records and appointment systems
  • Stable connection maintenance optimizes video quality even in areas with limited bandwidth, crucial for rural veterans
  • Healthcare provider document sharing enables real-time review of medical information and educational materials during consultations
  • Mobile accessibility allows veterans to attend appointments from any location with cellular or WiFi connectivity
  • Nonverbal communication support through video enables better clinical assessment compared to audio-only consultations

Why Users Love It

Reduces travel burden significantly
Military-grade security encryption

Perfect for: Veterans enrolled in VA healthcare system requiring remote consultations

Screenshots

VA Video Connect screenshot 1VA Video Connect screenshot 2VA Video Connect screenshot 3VA Video Connect screenshot 4VA Video Connect screenshot 5VA Video Connect screenshot 6

Ranking History

Track VA Video Connect's performance in Medical over the last 30 days

Top 5
Top 10
Top 15
Below 15

Current Rank

#49

1 from last week

Best Rank

#32

All-time high

Average Rank

#40

30-day average

User Reviews

Todd Davey
May 1, 2025

I've used video connect a number of times now and like it. the connection always is good and stable. the video and sound are clear. with the advent of AI subtitles would be a nice feature and being able to get a transcript of the appointment would be so helpful but probably unrealistic. that said it's a great way to have your appointment if you cannot be there in person. Recommended!

Todd Davey
May 1, 2025

I've used video connect a number of times now and like it. the connection always is good and stable. the video and sound are clear. with the advent of AI subtitles would be a nice feature and being able to get a transcript of the appointment would be so helpful but probably unrealistic. that said it's a great way to have your appointment if you cannot be there in person. Recommended!

Ken Dann
Jun 23, 2025

This is a great tool for accessing the VA resources, especially when we live a significant distance from the provider's location; no worries about unsafe travel to an appointment. The video portion allows both people to see the nonverbal cues that a mere phone call cannot, and that helps to give the same full communication as if we were sitting in the same room. Minimizes disrupting our lives while receiving maximum benefits.

Ken Dann
Jun 23, 2025

This is a great tool for accessing the VA resources, especially when we live a significant distance from the provider's location; no worries about unsafe travel to an appointment. The video portion allows both people to see the nonverbal cues that a mere phone call cannot, and that helps to give the same full communication as if we were sitting in the same room. Minimizes disrupting our lives while receiving maximum benefits.

Thomas Williams
May 13, 2025

what are the easiest live apps of able to get on this is my name and my email address and I connected and I've been connected with multiple people at the veterans administration now

App Details

Developer

US Department of Veterans Affairs (VA)

Platform

android

Rating

4.5

Last Updated

10/9/2025