Securus Mobile icon
Securus Mobile: Comprehensive Review of Correctional Facility Communication App

by Securus Technologies, LLC

3.6
ANDROIDCommunication
Securus Mobile enables secure communication with incarcerated individuals through messaging, video calls, and account management. Designed for families and legal representatives maintaining contact with prisoners through regulated digital channels.

Detailed Review

Securus Mobile serves as the primary digital communication platform connecting incarcerated individuals with their external contacts through regulated, secure channels. Developed by Securus Technologies, the Android application facilitates managed correspondence while maintaining correctional facility security protocols and monitoring requirements. The application's core functionality centers around account management and communication features. Users must create a Securus Online account with verified personal information, security questions, and dual authentication through both password and 4-digit PIN systems. The Video Connect® feature enables remote video visitation sessions that can be scheduled from any global location, while the messaging system allows for text and photo correspondence with purchased digital stamps required for message delivery. User experience reflects the necessary balance between accessibility and security constraints. The interface prioritizes straightforward navigation through account management, communication options, and payment processing. Real-world usage patterns show families scheduling video visits during facility-approved hours, sending messages with attached photos, and managing communication budgets through the integrated purchasing system. The mandatory identity verification process, while cumbersome, aligns with correctional security requirements. User feedback trends indicate general satisfaction with communication capabilities despite technical limitations. Multiple reviewers, including Yolander 'Lady Bug' Surveyor (August 17, 2025), praise the ability to maintain regular contact through purchased stamps and photo sharing. Jeannyne Meadows (May 31, 2025) appreciates the asynchronous messaging feature that eliminates waiting for phone calls but notes inconsistent message delivery timing. Several reviews, including Cara Perkins (June 28, 2025), explicitly acknowledge the stringent security measures as necessary for correctional environments. The application demonstrates clear strengths in providing structured communication channels where alternatives are limited or nonexistent. However, limitations include message delivery inconsistency, mandatory Android 10.0+ requirement excluding older devices, and the financial burden of purchased communication stamps. The platform serves most effectively for families and legal professionals requiring regular, monitored communication with incarcerated individuals within institutional constraints.

Key Features

  • Video Connect® enables remote video visitation sessions scheduled from any global location with internet access
  • Secure messaging system requires purchased digital stamps for message delivery and supports photo attachments
  • Dual authentication through password and 4-digit PIN with security questions for account recovery
  • Identity verification system mandates matching personal information across email, payment methods, and registration
  • Account management portal allows password changes, PIN updates, and communication preference adjustments

Why Users Love It

Structured communication access
Robust security protocols

Perfect for: Families and legal representatives of incarcerated individuals requiring monitored communication

Screenshots

Securus Mobile screenshot 1Securus Mobile screenshot 2Securus Mobile screenshot 3Securus Mobile screenshot 4Securus Mobile screenshot 5Securus Mobile screenshot 6

Ranking History

Track Securus Mobile's performance in Communication over the last 30 days

Top 5
Top 10
Top 15
Below 15

Current Rank

#40

+1 from last week

Best Rank

#37

All-time high

Average Rank

#44

30-day average

User Reviews

Yolander “Lady Bug” Surveyor
Aug 17, 2025

I have no problems whatsoever out of this app I have purchased stamps and every time I send him a text I sent him a return stamp. So there won't be any problems with him returning my email. I also send them pictures and he loves it and I love that I can communicate with him better than spending all that money on us 3 minute phone call I'm going to try to video app next Thank you for thinking of the outside

Jeannyne Meadows
May 31, 2025

it's a great way to communicate with loved ones like a text message... you don't have to wait for them to call, you can write a message about what's on your mind... when it's on your mind. good app. affordable in my opinion. Just wish the emails REACHED the person in reliable or predictable timing. still have to wait for the screening process .

Jeannyne Meadows
May 31, 2025

it's a great way to communicate with loved ones like a text message... you don't have to wait for them to call, you can write a message about what's on your mind... when it's on your mind. good app. affordable in my opinion. Just wish the emails REACHED the person in reliable or predictable timing. still have to wait for the screening process .

Cara Perkins
Jun 28, 2025

You can only use this app legally. Real name that matches your email, real name on the phone together. Address and credit cards have to be the same . It's a correctional facility with real criminals. What do you expect? To bad WIFI, GOOGLE DON'T HAVE THE SAME SECURITY. Just saying.🇺🇸

Cara Perkins
Jun 28, 2025

You can only use this app legally. Real name that matches your email, real name on the phone together. Address and credit cards have to be the same . It's a correctional facility with real criminals. What do you expect? To bad WIFI, GOOGLE DON'T HAVE THE SAME SECURITY. Just saying.🇺🇸

App Details

Developer

Securus Technologies, LLC

Platform

android

Rating

3.6

Last Updated

10/7/2025