Roper positions itself as the leading digital marketplace for pet care services, connecting dog owners with over 100,000 verified sitters and walkers across the United States and Canada. The platform serves as a comprehensive solution for pet owners seeking reliable care and service providers managing their pet care business through a unified interface. The app's core functionality centers on its booking system, which facilitates secure transactions between pet owners and caregivers. Key operational features include real-time GPS tracking during walks, automated photo updates from sitters, and an integrated messaging system that maintains communication within the platform. The service claims 95% of reviewed services receive positive feedback, though this metric represents only reviewed transactions rather than all bookings. User experience demonstrates a polished interface that has evolved significantly since the app's inception, with recent updates improving visit page layouts and adding in-app timers for service providers. The platform maintains feature parity between web and mobile experiences, though some users note the absence of dark mode and occasional interface inconsistencies. Real-world usage patterns show owners primarily use the app for booking and monitoring services, while sitters utilize business management features and communication tools. User feedback reveals consistent appreciation for the service quality and communication features, with reviewer Tabetha Dacosta (2025-06-02) noting 'adorable photos and thoughtful updates' from their sitter. However, multiple reviewers including Emily Cartner Amko (2025-08-05) criticize the 20% service fee structure, while Paige Parnell (2025-06-19) questions the Star Sitter program's implementation. Technical issues persist according to Jeremiah Jelski (2025-07-03), who reported conversation display bugs and scheduling limitations. The platform excels in providing vetted pet care options with transparent review systems and reliable payment processing. Limitations include the substantial service fee structure, occasional technical glitches in messaging and scheduling systems, and some user interface elements that could benefit from additional customization options. The service proves most valuable for urban pet owners requiring regular walking services and occasional boarding, while professional sitters benefit from the established client base despite the commission structure.