Parcel Pending serves as a digital concierge for package management systems installed in residential complexes and commercial buildings. The application bridges the gap between physical locker infrastructure and user convenience, offering centralized control over parcel reception without requiring physical keys or front desk coordination. This positions the app as an essential tool for modern multi-tenant properties where package volume has increased significantly with e-commerce growth. The application's core functionality revolves around four key areas: registration and account management, package tracking, notification systems, and physical locker interaction. Users can view both pending deliveries and historical package data through a unified dashboard. The Bluetooth-enabled locker access feature allows direct door release from compatible smartphones, eliminating the need for manual code entry. Vacation mode functionality automatically pauses delivery acceptance and prevents storage fees during specified periods, addressing a common pain point for frequent travelers. User experience varies based on device compatibility and network conditions. The interface organizes account information and package history intuitively, though performance inconsistencies have been reported during peak usage periods. Real-world usage patterns show highest engagement during evening hours when residents typically retrieve packages, with push notifications serving as the primary engagement driver. The app requires consistent Bluetooth and internet connectivity for optimal performance, which can present challenges in areas with poor signal strength. User feedback reflects polarized experiences, with many praising the convenience while others report technical issues. Matthew Pursley (March 6, 2025) noted the app's 'handy and organized interface that collects most account info and history in one spot,' highlighting its organizational benefits. Saeeda Rishi (June 26, 2025) appreciated the customer service responsiveness regarding fee refunds and vacation mode protections. Conversely, Ari K (June 30, 2025) reported significant access issues: 'Hardly works, takes hours for me to get the code when I get a package,' indicating potential reliability concerns during specific periods. The application demonstrates clear strengths in centralized package management and automated features, particularly for users in equipped properties. However, performance inconsistencies and dependency on external infrastructure represent notable limitations. Ideal usage scenarios involve residents of properties with Parcel Pending locker systems who receive frequent deliveries and travel periodically. The app serves best as a complementary tool rather than essential infrastructure, as physical access methods remain available as backups during technical outages.