Navigating non-emergency medical transportation (NEMT) can often involve lengthy phone calls and scheduling complexities. The MTM Link Member app, developed by MTM, Inc., positions itself as a digital solution to this specific logistical challenge. It serves as the official scheduling portal for users whose transportation benefits are managed by MTM, replacing or supplementing traditional call-center interactions with a self-service mobile interface. The app’s primary feature is its trip scheduling system. Users can input appointment details, including date, time, and destination, though destinations are typically selected from a pre-loaded database of healthcare providers and facilities. This system integrates directly with MTM’s dispatch operations. Beyond booking, the app provides real-time trip status updates and driver information, which adds a layer of predictability for users. A notable feature highlighted in user feedback is the option for mileage reimbursement, which is offered if a user secures their own transportation for an eligible scheduled appointment. In practical use, the app simplifies a process that is often critical for accessing healthcare. For users without personal vehicles or valid registration, it provides a structured alternative. The requirement to schedule trips at least two business days in advance is a standard operational policy for NEMT services, which the app enforces clearly. While this advance notice is necessary for logistics, it does require users to plan ahead, as weekends often do not count as scheduling days. The interface is generally reported as straightforward, making the process of booking a ride less cumbersome than repeated phone calls. Analyzing user reviews reveals consistent praise for reliability and driver quality. Comments frequently note friendly and communicative drivers, as well as the app’s role in providing essential access to care. However, a recurring piece of constructive feedback involves address entry limitations. Some users report that they cannot freely type any address; instead, they must select from a dropdown list of pre-approved facilities, which can be inconvenient if their specific provider is not listed. Despite this, the overall sentiment is highly positive, with many users stating the app is a significant improvement over calling, citing fewer scheduling errors and greater personal control. As a whole, the MTM Link Member app succeeds in digitizing a vital service for a specific audience. Its strengths are a clear, functional interface and reliable service execution that meets a fundamental need. The main limitation is the lack of flexibility in destination entry, which can be a minor frustration. For its intended user base, the app represents a tangible upgrade in convenience and reliability for managing essential transportation.