The Modivcare application serves as a dedicated digital platform for members of participating benefit plans to manage their non-emergency medical transportation needs. This Android application positions itself as a modern alternative to traditional call-center based scheduling systems, offering 24/7 accessibility and self-service capabilities for qualified users. The app specifically targets individuals requiring transportation to medical appointments who are enrolled in eligible benefit programs. The core functionality centers around two primary services: ride scheduling and mileage reimbursement claims. Users can book transportation services directly through the app's interface, selecting appointment times, destinations, and specifying special requirements. For those who drive themselves to medical appointments, the app provides a streamlined claims submission process that automatically calculates mileage and handles reimbursement paperwork. Notably, the platform operates independently from existing member service website accounts, requiring separate authentication credentials. User experience demonstrates generally positive reception, with the interface designed for straightforward navigation. The booking process follows a logical workflow from appointment creation to driver assignment, while the mileage reimbursement feature automates most calculation and submission steps. Real-world usage patterns indicate most users engage with the app for recurring medical transportation needs, with particular appreciation for the elimination of phone wait times and business hour restrictions. Some users report occasional navigation issues with destination mapping, particularly regarding large retail locations like Walmart stores. User feedback trends consistently highlight the app's reliability and convenience, with multiple five-star reviews praising its effectiveness. User Lyndon J Thomason noted on June 24, 2025, that 'the app is easy to use and book trips' particularly appreciating how it 'does all the work on its own' for mileage reimbursement. Another user, Alashea 'Ally' mentioned on August 1, 2025, that while appreciating the convenience, they experienced occasional navigation issues where 'the driver is always directed to the rear of the store' at certain locations. The application demonstrates significant strengths in streamlining previously cumbersome processes, though limitations exist in mapping accuracy and account integration. The platform excels for regular medical transportation users who value self-service scheduling and automated reimbursement features. However, the requirement for separate login credentials from existing member accounts may create initial accessibility barriers for some users transitioning from web-based services.