Horizon NJ MyCare represents Horizon Blue Cross Blue Shield's dedicated mobile solution for Medicaid and Dual Special Needs Plan members in New Jersey. The application serves as a digital gateway to healthcare management, positioning itself as an essential tool for members seeking to navigate their coverage without traditional phone-based customer service. The app's development aligns with industry trends toward digitizing healthcare administration and reducing barriers to care access for Medicaid populations. The application's core functionality centers on comprehensive benefit management and provider navigation. Members can access detailed breakdowns of covered services across medical, pharmacy, behavioral health, dental, and vision categories. The provider search functionality enables users to locate in-network doctors, dentists, and specialists using geographic filters, with detailed practitioner information including addresses, contact details, and specialty classifications. Digital ID card management allows instant viewing, downloading, or requesting replacement cards, while the primary care physician change feature facilitates care coordination without administrative delays. User experience demonstrates a practical interface designed for accessibility, with clear navigation menus and straightforward task completion flows. The design prioritizes functionality over aesthetic sophistication, employing a clean layout with prominently featured action buttons for common tasks. Real-world usage patterns indicate the app primarily serves members seeking immediate access to insurance information during healthcare visits, those researching provider options between appointments, and users managing administrative tasks during non-business hours when phone support is unavailable. User feedback consistently highlights the application's success in reducing dependency on customer service channels, as evidenced by multiple five-star reviews from Maria A. Zachoda on August 9, 2022, praising how 'I can do it all pretty much right through the app' instead of calling customer service. This sentiment reflects broader appreciation for self-service capabilities, though the limited review sample suggests potential need for broader user validation. The absence of critical feedback in available reviews may indicate either excellent performance or limited review diversity. The application demonstrates significant strengths in streamlining healthcare administration and providing 24/7 access to essential insurance information, particularly valuable for Medicaid populations who may face transportation or communication barriers. Limitations include platform exclusivity to specific Horizon plans in New Jersey and potential accessibility challenges for less technologically proficient users. The app serves ideal use cases for members seeking to verify coverage during medical visits, research providers while making care decisions, or manage administrative tasks outside business hours, though it remains supplemental to rather than replacement for professional medical advice.