GTL's GettingOut app, developed by Viapath, serves as a specialized communication platform designed specifically for maintaining connections between incarcerated individuals and their external support networks. The application occupies a unique position in the correctional technology market, providing digital communication channels where traditional methods face significant restrictions. This review examines the app's functionality, user experience, and practical implementation in real-world scenarios involving incarcerated communication. The application's core functionality centers around three primary services: messaging systems, video calling capabilities, and financial transaction processing. The messaging feature allows asynchronous communication with message review processes at select facilities, while the video calling function enables real-time visual communication subject to facility regulations. Financial services include deposit processing for inmate accounts and transaction management, though implementation varies significantly across different correctional facilities. The platform also offers photo and video sharing capabilities, though these features remain limited to participating institutions with appropriate security protocols. User experience varies considerably based on facility implementation and individual user circumstances. The interface follows a straightforward design with clear navigation to messaging, contacts, and account management sections. However, users report inconsistent performance across different devices and connectivity conditions. Real-world usage patterns indicate that families typically use the app for scheduled communications, message checking throughout the day, and managing financial support for incarcerated loved ones. The platform's mobile nature provides flexibility for users who need to communicate while managing other daily responsibilities. User feedback reveals significant polarization in experiences. Positive reviews highlight the app's value in maintaining crucial family connections, with Hygh Vybez (August 7, 2025) noting it as a 'great application to video call or message and reach out to your loved ones.' Conversely, multiple users report technical issues, including Melissa Drouhard Martinez (July 16, 2025) experiencing verification problems and functional failures despite successful financial transactions. The 3.1-star rating reflects this divided user experience, with technical reliability emerging as the primary concern among critical reviews. The application demonstrates clear strengths in providing essential communication channels for incarcerated populations and their families, offering features specifically designed for correctional facility requirements. However, technical inconsistencies and variable implementation across facilities present significant limitations. The platform serves most effectively for users who have confirmed their specific facility's compatibility and require regular communication with incarcerated individuals, though potential users should anticipate possible technical challenges and facility-specific restrictions.