GettingOut Visits icon
GettingOut Visits: Comprehensive Review of Mobile Video Visitation Platform

by Viapath

3.2
ANDROIDCommunication
GettingOut Visits enables free mobile video communication with incarcerated individuals through on-demand and scheduled visits. The Android app targets families seeking convenient connection options despite technical reliability concerns.

Detailed Review

GettingOut Visits, developed by Viapath, represents a specialized mobile solution for maintaining connections between incarcerated individuals and their support networks. Currently available at select correctional facilities, the Android application eliminates traditional computer requirements for video visitation, positioning itself as a flexible communication tool for constrained circumstances where in-person visits present logistical challenges. The application's core functionality centers on two primary visitation modes: scheduled appointments and the notable 'Visit Now' feature that enables spontaneous connections without advance planning. Users are charged exclusively for actual connection time rather than fixed session blocks, potentially reducing financial barriers for frequent communication. The platform requires mutual authentication between both parties, with incarcerated users initiating visits through facility-approved systems while external users connect via mobile devices. Technical specifications indicate compatibility with most modern Android devices, though implementation varies by facility infrastructure. User experience reflects both the application's conceptual value and practical execution challenges. The interface employs a minimalist design with clear permission prompts for camera and microphone access, though some users report persistent authentication issues. Real-world usage patterns show families attempting visits during limited facility windows, often encountering technical barriers that disrupt emotionally significant interactions. The absence of scheduling requirements theoretically supports spontaneous communication, though reliability concerns may necessitate repeated connection attempts that undermine this convenience. User feedback reveals significant technical consistency problems across multiple versions. Susan's July 2025 reviews describe complete application failure despite reinstalls and settings adjustments, noting unresponsive customer support and persistent permission prompts. Janene's June 2025 reports indicate platform-wide Android connectivity failures lasting multiple days, though subsequent updates reportedly resolved these issues. These patterns suggest ongoing stability challenges that contradict the application's core value proposition of reliable accessibility. The application demonstrates conceptual strength in addressing a underserved communication need through mobile-first convenience and pay-per-use pricing. However, technical reliability issues and limited facility availability substantially constrain practical utility. Ideal usage scenarios involve facilities with confirmed infrastructure support and users possessing technical troubleshooting patience. While the platform's specialized purpose fills an important niche, implementation inconsistencies require prospective users to verify local facility compatibility and prepare for potential technical difficulties.

Key Features

  • Visit Now functionality enables spontaneous video connections without scheduling requirements, reducing barriers to impromptu communication
  • Pay-per-minute billing charges only for actual connection time rather than fixed sessions, potentially reducing communication costs
  • Mobile-only accessibility eliminates computer requirements, increasing accessibility for users with limited technology access
  • Cross-platform initiation allows incarcerated individuals to start visits from facility terminals increasing communication autonomy
  • Free application download with no subscription fees lowers initial barriers to installation and experimentation

Why Users Love It

Mobile accessibility convenience
Pay-per-minute pricing model

Perfect for: Families and friends of incarcerated individuals at supported facilities

Screenshots

GettingOut Visits screenshot 1GettingOut Visits screenshot 2GettingOut Visits screenshot 3GettingOut Visits screenshot 4GettingOut Visits screenshot 5GettingOut Visits screenshot 6

Ranking History

Track GettingOut Visits's performance in Communication over the last 30 days

Top 5
Top 10
Top 15
Below 15

Current Rank

#47

3 from last week

Best Rank

#42

All-time high

Average Rank

#46

30-day average

User Reviews

Susan
Jul 13, 2025

ABSOLUTELY RIDICULOUS! IVE WENT INTO MY SETTINGS AS WELL AS WENT INTO THE APP SETTINGS MANUALLY AND REINSTALLED AND STILL THE APP WILL NOT OPEN! IVE CONTACTED CUSTOMER SERVICE ALSO AND WENT INTO MY ACCOUNT ON MY LAPTOP AND NOTHING! IT SHOWS A GREAY BOX THAT READS(" ALLOW AUDIO AND VIDEO PERMISSIONS") I HAVE COMPLETED THE CIRCLE NUMEROUS TIMES. WHY / HOW IS THIS APP BEING CONSIDERED WHEN IT DOES NOT WORK??

Susan
Jul 13, 2025

ABSOLUTELY RIDICULOUS! IVE WENT INTO MY SETTINGS AS WELL AS WENT INTO THE APP SETTINGS MANUALLY AND REINSTALLED AND STILL THE APP WILL NOT OPEN! IVE CONTACTED CUSTOMER SERVICE ALSO AND WENT INTO MY ACCOUNT ON MY LAPTOP AND NOTHING! IT SHOWS A GREAY BOX THAT READS(" ALLOW AUDIO AND VIDEO PERMISSIONS") I HAVE COMPLETED THE CIRCLE NUMEROUS TIMES. WHY / HOW IS THIS APP BEING CONSIDERED WHEN IT DOES NOT WORK??

Susan
Jul 13, 2025

ABSOLUTELY RIDICULOUS! IVE WENT INTO MY SETTINGS AS WELL AS WENT INTO THE APP SETTINGS MANUALLY AND REINSTALLED AND STILL THE APP WILL NOT OPEN! IVE CONTACTED CUSTOMER SERVICE ALSO AND WENT INTO MY ACCOUNT ON MY LAPTOP AND NOTHING! IT SHOWS A GREAY BOX THAT READS(" ALLOW AUDIO AND VIDEO PERMISSIONS") I HAVE COMPLETED THE CIRCLE NUMEROUS TIMES. WHY / HOW IS THIS APP BEING CONSIDERED WHEN IT DOES NOT WORK??

Judy Burnett
Sep 19, 2025

still figuring things out on here but, so far, so good. it keeps our inmates in the Know about what's going on.

Judy Burnett
Sep 19, 2025

still figuring things out on here but, so far, so good. it keeps our inmates in the Know about what's going on.

App Details

Developer

Viapath

Platform

android

Rating

3.2

Last Updated

10/7/2025