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Chipotle Mobile App: Comprehensive Review of Features and User Experience

by Chipotle Mexican Grill

★4.7
ANDROIDFood & Drink
Chipotle's Android app enables mobile ordering for pickup/delivery with integrated rewards program. Designed for frequent customers seeking convenience, it streamlines ordering while accumulating points toward food and charitable donations.

Detailed Review

The Chipotle mobile application serves as a digital ordering platform for Chipotle Mexican Grill's menu items, allowing customers to place orders for pickup or delivery directly through their Android devices. With a 4.7-star rating on the Google Play Store, the app positions itself as a convenient solution for both loyal customers and new patrons seeking to avoid in-store queues. The application's core functionality centers around its comprehensive ordering system, which includes full menu access, customization options, and scheduled ordering capabilities. Users can build meals exactly to their specifications, save favorite orders for quick reordering, and choose between immediate preparation or future time slots. The integrated payment system supports multiple methods including credit cards and gift cards, creating a seamless transaction experience. The user interface employs Chipotle's distinctive branding with intuitive navigation through categories like Burritos, Bowls, and Lifestyle options. Real-world usage patterns show peak activity during lunch and dinner hours, with users particularly valuing the order-ahead functionality that eliminates wait times at physical locations. The app's geolocation features automatically detect nearby restaurants and provide accurate estimated preparation times based on current order volume. User feedback reveals consistent praise for ordering convenience alongside specific interface concerns. Multiple reviews from Tyler on August 4, 2025, highlight display issues with Lifestyle bowls being cut off in the interface and confusion about promotional requirements. Jason Hart's September 3, 2025 review notes perceived portion size differences between mobile and counter orders, while Scott Smith's same-day review acknowledges overall reliability despite occasional staff mood variations. The application demonstrates significant strengths in its rewards integration and ordering efficiency, though suffers from occasional interface inconsistencies and transparency issues regarding promotional terms. Ideal for urban professionals and families seeking predictable meal solutions, the app delivers most value when used for regular orders rather than complex customizations or time-sensitive promotions.

Key Features

  • •Integrated rewards program automatically banks points for all app orders and in-person scans, enabling redemption for food items and charitable donations
  • •Customizable ordering system allows precise ingredient selection and saving of favorite orders for rapid reordering during frequent visits
  • •Scheduled ordering functionality enables users to set future pickup times, particularly valuable during peak lunch and dinner hours
  • •Geolocation services automatically detect nearby restaurants and provide accurate preparation time estimates based on real-time order volume
  • •Rewards Exchange platform allows point redemption across three categories: Food items, branded merchandise, and charitable donations
  • •Exclusive member benefits include early access to new menu items and special point multipliers during promotional periods

Why Users Love It

Seamless rewards integration
Efficient order scheduling

Perfect for: Frequent Chipotle customers seeking convenience and rewards

Screenshots

Chipotle screenshot 1Chipotle screenshot 2Chipotle screenshot 3Chipotle screenshot 4Chipotle screenshot 5Chipotle screenshot 6

Ranking History

Track Chipotle's performance in Food & Drink over the last 30 days

Top 5
Top 10
Top 15
Below 15

Current Rank

#21

↓

2 from last week

Best Rank

#19

All-time high

Average Rank

#21

30-day average

User Reviews

Jennifer Sisneroz
★★★★★
Sep 4, 2025

I love Chipotle, I've been eating it since the very first one opened. I remember trying it at the taste of Colorado for the first time.

Jason Hart
★★★★★
Sep 3, 2025

The app is the easiest way to order by far, the only bummer is they make to go orders smaller than when u order at the counter and watch them.

Scott Smith
★★★★★
Sep 3, 2025

Regular customer! Some of the staff tend to be in bad moods every once in a while, but I get it, it's food service, and terrible customers exist. The food is always good though, and dead reliable!

Jennifer Sisneroz
★★★★★
Sep 4, 2025

I love Chipotle, I've been eating it since the very first one opened. I remember trying it at the taste of Colorado for the first time.

Debra Humphrey
★★★★★
Aug 29, 2025

Really enJOY their burrito bowls! We rarely eat out because we prefer to eat at home. However, when we do eat out Chipotle is at the top of the list of our go-to establishment!!! Thanks for preparing good healthy options!!!

App Details

Developer

Chipotle Mexican Grill

Platform

android

Rating

★4.7

Last Updated

10/6/2025