Booking.com: Hotels & Travel icon
Booking.com: Hotels & Travel App Comprehensive Review

by Booking.com Hotels & Vacation Rentals

4.8
ANDROIDTravel & Local
Booking.com's mobile app consolidates travel booking with accommodations, flights, and car rentals. The platform targets travelers seeking last-minute deals, flexible cancellation policies, and integrated trip planning through a single interface.

Detailed Review

The Booking.com mobile application serves as a comprehensive travel booking platform that enables users to reserve accommodations, flights, rental cars, and additional travel services through a unified interface. With over 28 million reported listings worldwide, the app maintains a dominant position in the online travel agency market by offering extensive inventory across multiple travel categories. The app's core functionality centers on its integrated booking system, which processes reservations across different travel services while maintaining consistent user authentication and payment processing. Key operational features include real-time availability checking, dynamic pricing algorithms, and instant confirmation capabilities. The platform's backend integrates with global distribution systems for flight bookings and connects with property management systems for accommodation reservations, ensuring inventory accuracy across services. User experience demonstrates thoughtful design with a tab-based navigation system separating accommodation search, flight booking, and car rental functions. The interface employs predictive search technology with location-based suggestions and historical booking data to streamline the search process. During actual usage scenarios, users typically report search-to-booking completion times under three minutes for standard hotel reservations, though complex multi-destination itineraries require additional processing time. User feedback analysis reveals consistent praise for the app's reliability and customer service integration, though some concerns emerge regarding last-minute booking quality. Declan Lyons (2025-09-03) noted effective problem resolution when properties required changes, while Kate Jones (2025-09-05) reported encountering potentially fraudulent listings during high-demand periods in major cities. The 24/7 multilingual customer support receives particular recognition in user reviews for handling booking modifications and emergency situations. The application demonstrates strongest performance for standard hotel bookings with advance planning, where the review system and established partner properties provide reliable service. Limitations appear in extremely time-sensitive scenarios where verification processes may not catch recently created fraudulent listings. The platform excels for travelers seeking consolidated booking management but requires additional due diligence for last-minute reservations in competitive markets.

Key Features

  • Integrated travel platform combining accommodations, flights, and car rentals with synchronized booking management and payment processing
  • Free cancellation policy available at most properties providing flexibility for itinerary changes without financial penalties
  • Direct messaging system enabling real-time communication with property hosts for special requests and issue resolution
  • Mobile-exclusive discounts offering price advantages over desktop bookings through targeted promotional algorithms
  • Comprehensive review system with verified stay photos and detailed ratings helping users evaluate property quality accurately
  • Multi-currency support with localized pricing and payment options tailored to users' geographic regions and preferences

Why Users Love It

Comprehensive travel integration
Strong cancellation flexibility

Perfect for: Travelers seeking consolidated booking management with flexible cancellation options

Screenshots

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App Preview

Ranking History

Track Booking.com: Hotels & Travel's performance in Travel & Local over the last 30 days

Top 5
Top 10
Top 15
Below 15

Current Rank

#6

+1 from last week

Best Rank

#5

All-time high

Average Rank

#6

30-day average

User Reviews

Declan Lyons
Sep 3, 2025

Due to the need for repairs on my original booking I had to book another property within the same building. Given my inconvenience the host gave me the new property at the same price which was considerably cheaper than the usual rate. Nice one to both the host and Booking Com.

Janine D'Alebout
Sep 4, 2025

It is so easy to use. I book on the app on my phone. The reviews and photos really help with the decision making process. The ratings also give a really accurate idea of what to expect. Never had a bad stay. Also the ability to make changes to bookings and communicate to the host via the messaging is very convenient. The rewards for using the platfrom are awesome have received some discounts. But mainly knowing places are real and trustworthy is the best

Cspr Smithe
Sep 4, 2025

works like it is supposed to I have been surfing the net a long time. I like this app. It is steadily improved, the action box inside the action box went off without even a glint of attitude. Good times were had... I am old enough to know better, but I run the same path again....just say n n....

Lhorlee's vlog
Sep 5, 2025

Room are clean and very nice and a compliment to Romeo the morning guy in reception he is so friendly and nice person every time we check in early he is very kind to us and accomodate well, he is the best!⭐️⭐️⭐️⭐️⭐️

Marija Simeunović
Sep 3, 2025

I've been using this app for many years, and never had any issues. Easy navigation throughout the app, easy to book, a lot of offers with good deals. When a problem occurs, it will be resolved shortly. Very responsive customer service.

App Details

Developer

Booking.com Hotels & Vacation Rentals

Platform

android

Rating

4.8

Last Updated

10/7/2025